Call Centre Operations Manager Jobs in Melbourne
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Search Results - Call Centre Operations Manager Jobs in Melbourne
WEX Inc.-Melbourne VIC
Operational Execution
• Oversee daily operations of multi-functional call centre teams across the region.
• Lead, mentor, and develop team managers and agents to drive service excellence and engagement.
• Identify and implement workflow improvements...
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McMillan Shakespeare-Melbourne VIC
solving in a complex industry.
Working closely with the Head of Operations and Customer Service Operations Manager, you will offer technical support, coaching, and guidance, as well as identify and recommend process improvements for continuous service...
State of Victoria-Melbourne VIC
You will bring operational expertise, strong leadership skills, and a focus on performance, safety, and impact.
Ideal candidates will have significant experience managing high-volume call centre operations, preferably in crisis support, community...
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Credit Corp-Melbourne VIC
All Categories Collections (1) Customer Service & Call Centre (1)
Customer Relationship Manager
Apply now Job no: 494834
Work type: Full-time
Location: Melbourne
Categories: Collections, Customer Service & Call Centre
• Melbourne CBD location...
WEX Inc.-Melbourne VIC
call centre operations.
• Conduct regular audits of calls, emails, and chats to ensure standards are met.
• Provide actionable feedback and collaborate with team leaders to address performance gaps.
• Ensure compliance with regulations, company policies...
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Gymnastics Australia-Melbourne VIC
team is comprised of gymnastics experts, sport management and business leaders. We are building a team of professionals aligned to our values of collaboration, excellence and respect who can help us to deliver our vision of an inspiring gymnastics...
Mecca Recruitment Group-Melbourne VIC
are met.
2. Provide coaching, development, and motivation to the team, fostering a member-centric service culture.
3. Oversee intraday management of operations and assist with escalated calls and complex enquiries.
4. Collaborate with internal...
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Tesla-Melbourne VIC
in the operation of their energy storage systemDetermine if a technical solution can be resolved via phone or if service or further diagnostics is neededCommunicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessaryAccurately...
tesla.com -
Kincare-Melbourne VIC
in Croydon but mostly in the field with your team. This is a Monday to Friday role (8:30am-5pm approx).
About you:
• Proven team leadershipexperience (of 25 people+) within the call centre, retail, hospitality, or similar industry.
• Previous experience...
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BYD Australia-Melbourne VIC
and willingness to explore new service models.
6. Tech-savvy with experience in phone management systems or customer service operation platforms, and service design and innovation capabilities.
7. Proactive problem-solver and solution-seeker.
8. Excellent time...
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BlueRock-Melbourne VIC
for our community and contribute to our very own Be BlueRock Foundation with pro bono and volunteering opportunities.
About the Role
The Junior Credit Assistant plays a key role supporting the BlueRock Financial Operations team and contributing...
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Tesla, Inc.-Melbourne VIC
optimal confidence in the operation of their energy storage system
• Determine if a technical solution can be resolved via phone or if service or further diagnostics is needed
• Communicate customers' concerns with NOC Managers, Service Engineering...
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