Call Centre Operations Manager Jobs in Melbourne
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Search Results - Call Centre Operations Manager Jobs in Melbourne
BYD Australia & New Zealand-Melbourne VIC
the Customer Care Centre Manager is responsible for effectively managing the call centre team, continuously improving customer service processes, and analysing customer needs and market trends to support optimal service delivery.
The role establishes...
Safe Steps-Melbourne VIC
to-day operations, supporting frontline practitioners, managing service performance, and ensuring high-quality, consistent service delivery. As a member of the Client Services Leadership Team, you will help champion best-practice responses and support...
appcast.io -
Australian Unity-Melbourne VIC
will bring:
• 10‑12 years’ experience leading customer service and/or shared services teams delivering high‑volume, time‑critical work in a complex environment
• Demonstrated self‑service/call centre operations experience (forecasting, scheduling, adherence...
Equip Super-Melbourne VIC
and discounts spanning wellbeing, health, fitness, technology, entertainment and shopping.
Job Description
A key team within our Service Operations function, and reporting to our Member Engagement Team Manager, as a Superannuation & Retirement Specialist...
RACV-Melbourne VIC
proactive engagement with clients to support booking, follow-up, and experience management
• Manage leisure bookings and update reservations
• Attend to enquiries of new reservations, booking maintenance and escalations
• Report on sales, call centre...
Custom Fleet-Melbourne VIC
reach the #1 spot.
ABOUT THE ROLE
We are seeking an experienced Novated Operations Manager who is passionate about operational excellence, people leadership and delivering exceptional customer outcomes in a regulated environment. This role leads...
Amazon-Melbourne VIC
operations, call center management, or customer experience technologies. Knowledge of contact center concepts including IVR, ACD, workforce management, reporting and quality management
• Experience migrating from or integrating with legacy contact center...
VeiraMal Consulting-Melbourne VIC
maintenance, and improvement of computer systems and applications.
Responsible for: Maintaining effective ICT support services and ensuring optimal performance of systems, networks, and equipment.
Accountable to: IT Manager / Operations Manager...
workforceaustralia.gov.au -
Ventia-Melbourne VIC
operational duties as prescribed by the Land Management Team Leader to deliver the safe, effective and efficient delivery of land and grounds maintenance.
This is a permanent, full-time role operating from Monday - Friday
Duties
• Operation of mowers...
BankVic-Melbourne VIC
Contact Centre, you will oversee the day-to-day operations of the entire Contact Centre, including insurance sales performance, partner relationship management, quality assurance, member onboarding and workforce management.
You will drive performance...
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