Key Account Manager - Pharmacy Banner Group

About Our Client

They are an Australian company that specializes in over-the-counter (OTC) healthcare products. The company focuses on providing accessible, high-quality health solutions to consumers, offering a range of products that address common health concerns such as pain management, skincare, digestive health, and general wellness.

Job Description

• Account Management: Build and maintain strong relationships with key accounts, including grocery chains, major retailers, and pharmacy groups like Chemist Warehouse, ensuring high levels of satisfaction and trust.
• Sales Strategy & Growth: Develop and execute account-specific strategies to achieve sales targets and drive revenue growth. Identify opportunities for product placement, promotional campaigns, and category expansion within retail and wholesale channels.
• Client Collaboration: Work closely with clients to understand their business needs, marketing strategies, and product requirements. Collaborate on merchandising, promotions, and stock management to optimize sales.
• Negotiations: Lead negotiations on pricing, promotions, and contracts with key clients. Ensure mutually beneficial terms while maintaining competitive pricing strategies and profitability.
• Market Intelligence: Stay up to date with market trends, competitor activities, and consumer behavior. Provide insights to internal teams to support product development and marketing strategies tailored to the retail and pharmacy markets.
• Cross-Functional Collaboration: Work closely with internal teams such as marketing, supply chain, and logistics to ensure product availability, marketing support, and efficient delivery to clients.
• Reporting & Analytics: Prepare and present regular reports on account performance, sales targets, market trends, and customer feedback. Use data-driven insights to optimize account performance and sales strategies.

• Experience: Background in a B2B Key Account Management or Sales role, with a strong background in the grocery, retail, or pharmacy sectors (experience with Chemist Warehouse or similar large retail chains is a strong advantage).
• Industry Knowledge: Deep understanding of the retail, grocery, and pharmaceutical distribution channels in Australia, including trends, competitor landscape, and key decision-makers.
• Sales Skills: Proven track record of successfully managing and growing large accounts, achieving sales targets, and driving revenue growth.
• Relationship Building: Strong interpersonal skills with the ability to build and maintain long-term relationships with key stakeholders across various levels of an organization.
• Negotiation Skills: Strong negotiation and communication skills with the ability to influence and persuade in a competitive marketplace.
• Analytical Skills: Ability to analyze data, track performance, and use insights to develop actionable strategies.
• Travel: Willingness to travel as required to meet with clients and attend business meetings across Australia.

1. Impactful Role: Managing high-value clients directly affects company revenue and client satisfaction.
2. Relationship Building: The role focuses on developing long-term, meaningful client relationships.
3. Career Growth: Successful KAMs often progress to senior leadership roles.
4. Variety and Challenge: It offers a dynamic mix of strategic planning, problem-solving, and client management.
5. Compensation: Competitive salary, performance bonuses, and incentives tied to account success.
6. Autonomy: KAMs have the freedom to develop and execute strategies for key clients.
7. Job Satisfaction: Building strong, successful client relationships provides personal and professional fulfillment.

In summary, the KAM position offers a mix of responsibility, career advancement, client interaction, and financial rewards, making it an attractive opportunity for driven professionals.