Complaint Manager Jobs in Victoria
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Search Results - Complaint Manager Jobs in Victoria
AIG-Melbourne VIC
are seeking a Customer Complaints Manager to oversee the resolution of customer complaints across our Pacific operations. In this role, you will lead a team of customer service specialists while collaborating with various departments to address issues...
Mable-Melbourne VIC
will play a critical role in ensuring the delivery of high-quality services to Clients and Support Providers by effectively managing incidents and complaints in accordance with regulatory requirements and organisational policies.
Key Accountabilities...
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Specsavers-Geelong VIC
with customer service, pre-testing, and dispensing
5. Supporting complaint resolution alongside the Retail Director
6. Maintaining store presentation standards and stock management
Skills and Experience:
• Management Skills: Experience as a Store Manager...
1 similar jobs: Melbourne
Comcare (Australian Government)-Melbourne VIC
be at the heart of managing and resolving customer complaints in alignment with the City of Melbourne’s values and policies. This is your opportunity to take charge, using empathy to investigate and resolve complex issues, while working closely with senior...
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ANZ-Melbourne VIC
the Capability & Quality Specialist:
• Drives efficient and effective complaint management and fair and consistent complaint outcomes;
• Continuously improves complaint processes, knowledge resources and training content;
• Provides coaching and feedback...
Telecommunications Industry Ombudsman-Melbourne VIC
are consistently meeting our service standards working with leaders to build capability in areas it may be lacking.
Your primary responsibilities will include:
1. Investigating and responding to complaints about our management of their complaint through our...
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Dayforce HCM, Inc.-Melbourne VIC
legal advice to members and Avant Claims Managers and other internal clients concerning legal claims and/or complaints and also general medico-legal advice.
• Personally conduct claims and/or complaints of greater complexity, higher value and/or more...
ANZ-Melbourne VIC
with customers & teams across the bank to address customer complaints made directly to ANZ to reach fair and balanced outcomes.
• External Dispute Resolution Case Managers – manage complaints lodged through an external dispute resolution body (mainly AFCA...
Horsham Rural City Council-Horsham VIC
investigate complaints, and implement programs to protect and enhance community wellbeing. Key responsibilities include:
Conducting statutory inspections, investigating complaints, and initiating enforcement actions as required.
Managing food safety programs...
Cardinia Leisure-Melbourne VIC
with privacy laws, and support data-driven segmentation strategies.
Desired Skills and Experience
WHAT WE’RE LOOKING FOR:
1. Minimum two years’ customer service experience, including face-to-face, written, and phone communication, complaint management...
Subway-Bendigo VIC
service
Report all customer complaints to the Manager and respond to & take remedial action on all customer complaints if the manager is not available
Report equipment failure to the manager immediately and generally maintain equipment. Respond efficiently...
Telecommunications Industry Ombudsman-Melbourne VIC
are connecting people, building trust, and delivering fairness. Within this role as Manager, Reviews and Complex Cases, you will play a crucial role in managing the delivery of the TIO’s vision and be a key contributor to the success of the Operational Excellence...
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WandCo Search-Bendigo VIC
with responsibility for maintaining and enhancing Council’s internal frameworks and statutory obligations. This includes oversight of the internal audit program, risk registers, complaints handling, fleet management, FOI, Privacy, and Public Interest Disclosure...
ROBERT WALTERS AUSTRALIA-Melbourne VIC
External Dispute Resolution Case Managers
About Our Client: Our client is committed to fostering a world where individuals and communities flourish, united by their mission to enhance the financial wellbeing and sustainability of millions...
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Australian Financial Complaints Authority-Melbourne VIC
to complaints which have gone unheard or unresolved.
Job Description
This role is for highly experienced senior dispute resolution professionals with a strong background in financial complaints, negotiation, and case investigation. If you have a proven track...
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