Call Centre Operations Manager Jobs in New South Wales
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Search Results - Call Centre Operations Manager Jobs in New South Wales
AccountAbility-Newcastle NSW
Experience in managing people and handling high-volume operations.
• Proficiency in generating reports from CRM systems and using Excel.
• Dealing with escalations and the ability to diffuse situations.
• Happy with working 5 days in the office.
• Full...
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2 similar jobs: Tamworth, Sydney
The Law Society Of New South Wales-Sydney NSW
relevant insights to drive innovation and competitive advantage. Demonstrated experience in call centre management, preferably in a management role. This includes experience overseeing teams, managing workflows, and optimising call centre operations...
Demant Polska-Newcastle NSW
network.
3. Significant experience in CRM systems e.g. Salesforce, Microsoft CRM or SAP CRM preferred.
4. Knowledge and experience with call centre operations an advantage.
5. Experienced in designing & documenting workflow processes.
6. Retail, Insurance...
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2 similar jobs: Sydney, Tamworth
Evaluate Medicolegal-Sydney NSW
and administrative staff, addressing concerns with empathy and professionalism.
• Supervise call center operations, ensuring timely and accurate responses to patient inquiries while improving service metrics.
• Collect patient feedback, analyze service quality...
workforceaustralia.gov.au -
Accor Hotels-Sydney NSW
and creation of the annual budget and marketing plan documents, as well as long term projections.
5. Assists in managing availability, rates and inventory in all channels, and communicates strategies and restrictions to operations teams.
6. Responsible...
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DirectIT Pty Ltd-Sydney NSW
As the Quality Assurance Manager, you will be responsible for ensuring the quality of our telemarketing operations by monitoring, evaluating and coordinating systems. You will be responsible for identifying areas of improvement and making recommendations to management...
workforceaustralia.gov.au -
The Law Society of New South Wales-Newcastle NSW
and optimising call centre operations for efficiency and effectiveness.
• Experience in triage or incident management, including developing and implementing processes and protocols.
• Strong customer service background, focusing on providing exceptional customer...
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2 similar jobs: Sydney, Tamworth
V3 HOSPITALITY PTY LTD-Neutral Bay NSW
closely with the Customer Service & Sales Manager, Operations Manager and all staff to ensure that each catering job and event is completed and surpasses all client expectations
Job Tasks
• Processing catering and event bookings
• Assist clients with menu...
surfingwave.app -
Richemont-Newcastle NSW
To contribute to team success, you will have:
1. 2+ years of management experience in a retail/customer service environment. Experience in a call centre setting is a plus.
2. Fluent English – both written and verbally.
3. Proficiency with Microsoft Office...
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2 similar jobs: Sydney, Tamworth
eFinancialCareers Ltd.-Newcastle NSW
of SS&C Business Rules at take-on and for incremental changes
Service Management
1. Point of escalation for SS&C service issues - registry processing, call centre, IT infrastructure. The Operations Service Delivery Analyst will work with stakeholders...
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2 similar jobs: Tamworth, Sydney
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