Call Centre Operations Manager Jobs in New South Wales
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Search Results - Call Centre Operations Manager Jobs in New South Wales
Showtime Consulting-Sydney NSW
Responsibilities:
• Collaborating with CX architects and program managers to design and deploy scalable call centre infrastructure.
• Implementing and automating contact centre solutions hybrid environments.
• Supporting and troubleshooting integration points...
Healthcare Professionals Group-Ryde NSW
with a strong focus on innovation, compliance, and patient outcomes. They operate 24/7 from multiple sites and are headquartered in Sydney.
About the opportunity
This full-time, onsite role sits at the heart of a mission-critical operations team. As a Customer...
appcast.io -
ResMed-Sydney NSW
conversion, and team efficiency.
• Identify and implement best practices to streamline call centre operations and improve overall effectiveness by establishing and maintaining high customer satisfaction (CSAT) and Net Promoter Scores (NPS), ensuring...
The Law Society of New South Wales-Sydney NSW
experience overseeing teams, managing workflows, and optimising call centre operations for efficiency and effectiveness.
Experience in triage or incident management, including developing and implementing processes and protocols for handling incoming...
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Johnson Controls-Sydney NSW
to improve performance.
• Operational Excellence: Implementing best practices to optimize efficiency in service delivery and administrative tasks.
• Call Center Oversight: Managing call center operations to ensure timely, accurate service requests and high...
2 similar jobs: Newcastle, Tamworth
hipages Group-Sydney NSW
prioritise, and track support requests in a ticketing system, ensuring timely resolution and escalation of issues when needed.
• Assist with IT operations tasks, including system upgrades, patch management, and software installations.
• Engage with third...
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Redsbaby-Sydney NSW
Assistant Product Manager to join our diverse and creative Marketing Team. You’ll work closely with Product Design, Marketing and Operations to prepare new products for market, drive product improvements, and support end-to-end launches across both local...
1 similar jobs: Newcastle
Johnson Controls, Inc.-Sydney NSW
Oversight: Managing call center operations, ensuring timely and accurate processing of service requests while maintaining high customer satisfaction levels.
• Order Management: Overseeing the order management process, ensuring accurate tracking...
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Lincoln Electric-Bankstown NSW
complaints / issues
• Formal training as decided by Customer Service Manager ANZ
Job Requirements
Minimum of 2 years experience working in a Customer Service environment
Strong customer service focus, call centre experience highly desirable
Experience...
TeleTech Holdings, Inc.-Sydney NSW
administrative tasks related to CRM management, which can include case allocation and data loads.
• Adhere to Contact Center Policies and Procedures.
• Complete training courses as directed by Operations and/or Training.
• Develop and maintain professional...
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DirectIT Pty Ltd-Sydney NSW
As the Quality Assurance Manager, you will be responsible for ensuring the quality of our telemarketing operations by monitoring, evaluating and coordinating systems. You will be responsible for identifying areas of improvement and making recommendations to management...
workforceaustralia.gov.au -
Koala-Sydney NSW
and operations that meet or exceed our NPS/CSAT & CES targets
• Engage with our customers across a number of platforms: live chat, phone, email, social media enquiries & onsite showroom
• Responding to high volume customer enquiries, requests and communications...
workable.com -
Tempnet Personnel Placement-Sydney NSW
Bookkeeper and all-round Administrator to manage the day-to-day operations of the office. As a key member of a small team, this role is busy and varied. You should be willing to get involved wherever needed.
Our client offers flexibility, ideally preferring...
2 similar jobs: Newcastle, Tamworth
Orana DAMA-Dubbo NSW
Info
Terms
• Casual
• Full Time
• Part Time
Categories
• Accountancy
• Admin and Secretarial
• Advertising and PR
• Aerospace
• Agriculture Fishing and Forestry
• Arts
• Automotive
• Banking
• Building and Construction
• Call Centre...
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Uplift Recruitment-Sydney NSW
the Role:
You will play a crucial role in providing solutions to business owners, enabling them to focus on growing their operations. You will be responsible for a pipeline of warm leads, managing the full sales cycle to close and delivering exceptional...
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