Key Account Manager - SAAS

Job Title: Key Account Manager (SAAS/Software Solutions)

• Location: Adelaide, Australia

Job Responsibilities:

• Business Development: Analyze account potential to develop new business; initiate, develop, and close sales; recommend new applications and sales strategies.
• Account Analysis: Identify potential in accounts by studying current business, evaluating additional needs, and analyzing opportunities.
• Customer Relationship Management: Serve as the primary point of contact for all customer account management matters. Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Internal Coordination: Collaborate with the Internal Support team to deliver the right solutions to customers on time.
• Client Support: Assist with challenging client requests or issue escalations as necessary.
• Sales Process Initiation: Build relationships to initiate the sales process; qualify potential leads and schedule appointments.
• Growth Opportunity Collaboration: Work with the sales team to identify growth opportunities within the territory.
• Client Development: Develop new business with existing clients and identify areas for improvement to meet sales targets.
• Metrics Forecasting: Forecast and track key account metrics, such as quarterly sales results and annual forecasts.
• Reporting: Prepare reports on account status.
• Monthly Client Engagement: Engage with key accounts monthly to understand usage patterns, provide usage recommendations, and suggest additional applications if needed.
• Contract Negotiation: Negotiate contracts and close agreements to maximize profits.
• Relationship Building: Build and maintain strong, long-lasting client relationships.
• Sales Development: Present initial proposals, explain product and service enhancements, and introduce new products and services.
• Trusted Advisor Role: Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Progress Communication: Clearly communicate the progress of monthly and quarterly initiatives to the reporting manager.
• Sales Strategy Contribution: Contribute to sales strategies by evaluating current product results, identifying needs, and monitoring competitive products.

Requirements

Preferences:

• 3-5 years of experience in sales/account management roles.
• Australian National. (A Must)
• Deep understanding of B2B SAAS products.

• Salary Range: AUD 110K Base, Rough OTE: 140 - 150K
• Work Location: Adelaide (Hybrid)