[ref. t33376724] Receptionist/Community Associate - Contract 3 Months

We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

A DAY IN THE LIFE OF

The core focus is to deliver and develop an unrivalled member experience by providing administrative support to members and the team, creating lasting relationships across the community. As the first and last person members will see and therefore needs to be presentable, engaging and hospitable to everyone who visits.

• Light diary management, taking care of the office booking system (Office RnD) to book meeting rooms for the team and members, as well as taking tentative tour bookings and follow-ups
• Ensuring that all members check in and out of the location
• Basic mail management; receiving, tracking, forwarding and filing all mail. Organising couriers for scheduled and non-scheduled outbound mail
• Answering incoming and making outbound calls on behalf of company

• Ensure inventory of all admin and pantry supplies is completed accurately and orders are placed in a timely manner, tracking the spend on expenditure tracker
• Assisting the team with basic invoicing; creating day passes, one-off fees, taking payment

• Responsible for meeting, greeting and assisting with the needs of every member and visitor who visits the location
• Assisting with communicating with members and the team when guests arrive
• Handling face-to-face, telephone and email queries from members and visitors; including billing and invoice questions, mail queries, space usage, event and catering enquiries etc. and escalating to relevant team members when required
• Knowledge of all tech and AV onsite, to be able to assist members with troubleshooting IT-related issues, such as wifi, portal, printing etc. Escalating and liaising with IT support if the issue cannot be resolved
• Assisting members with issuing access cards
• Service meeting rooms with coffee, tea and water and ensure that they are cleaned down once members have vacated the room
• Ensuring meeting rooms are always tidy, clean and dressed to standard and all communal areas are clean and tidy, i.e. chairs tucked under, crockery clean and away, toilets clean and well stocked etc.
• Communicate clearly with your team, reporting maintenance issues to the manager and in relevant Slack channels

• Support your team on social media pages (IG stories, Facebook posts, etc) and create engaging content
• Attend and support internal events and be a representative of your location

• Assist with onboarding and training new team members
• Actively work and develop on your own growth to better yourself for you, your team and the business

• Ideally one year of experience in a customer-facing position, ideally within a reception position however, recent graduates/school leavers will be considered
• Personable with strong verbal and written communication
• Exceptionally organised with the ability to multitask
• Thrives under pressure and solution-oriented
• University Degree is an advantage
• Proficient in basic computer skills
• Good business acumen
• Prior experience in coworking, real estate, or startup business would be an advantage
• Fluent in English

Benefits

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations

WE ARE AN EQUAL-OPPORTUNITY EMPLOYER

All team members will be treated fairly and unbiasedly and given every encouragement to reach their potential