Hotel Senior Duty Manager
- 80k
Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. Our people are our biggest asset & we are proud of our distinct positive culture across our three internationally renowned brands, PARKROYAL hotels & Resorts, PARKROYAL Collection and Pan Pacific Hotels & Resorts.
PARKROYAL Hotels & Resorts celebrates people. It is simply our joy to connect with you as you are. Through our heartfelt and approachable ways, we bring you the best memories and moments.
Reporting to the Front Office Manager, we are seeking an experienced, energetic, and supportive Senior Duty Manager to lead and develop our team within the Front Office team.
Reporting to the Front Office Manager, this rewarding role will see you:
- Ensure a high level of guest satisfaction
- Develop our Front Office stars to provide excellent, personalised guest service
- Provide support and guidance to all departments in the absence of departmental managers
- Respond to emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer
- Work a variety of shifts including morning and evening shifts, weekends and an occasional overnight shift
- Manage Hotel operations within a fast-paced environment
- We are looking for someone who has:
- Two (2) years experience within a similar hotel management position or equivalent
- Diploma in Hospitality Management or higher
- Thorough understanding of Hotel operations
- Demonstrated confidence in conflict resolution and service recovery
- Excellent written and verbal communication skills - the ability to communicate effectively with all guests & associates
- A positive, team orientated approach with a passion for mentoring, training and coaching
- A current First Aid Certificate
- A current Victorian Responsible Service of Alcohol Certificate
Our Values
We create a culture of trust through mutual respect, communication and shared success. We show integrity, we are open and honest with one another, and do what is morally right. We support and care for each other to achieve our company vision. We show consideration; listen; be kind; and appreciate each other.We are not afraid to try something different and challenge the norms. We aim higher, we do not give up.
Join us in creating memorable experiences for our guests through PARKROYAL’s signature warmth and approachable service in this landmark destination!
People & CulturePARKROYAL Monash Melbourne