[ref. b02575121] System Support Technician

Our commitment to excellence and forward-thinking solutions has positioned us as a trusted partner for businesses seeking seamless financial operations.

Position: System Support Technician

Tangerpay is seeking a proactive System Support Technician to join our technical team. This role is ideal for a problem-solver passionate about optimizing software, hardware, and network systems while delivering exceptional support to clients and internal stakeholders.

• Diagnose and resolve technical issues by evaluating software/hardware requirements, ensuring alignment with business needs.
• Provide expert troubleshooting support for clients and staff, addressing queries related to POS systems, payment gateways, and e-commerce integrations.
• Install, configure, and update software applications, ensuring compatibility with existing infrastructure.
• Customize and adapt software solutions to enhance user experience and meet evolving business demands.
• Optimize system performance by monitoring applications and equipment, implementing efficiency improvements.
• Design, implement, and maintain secure computer networks, including firewall configurations and data integrity protocols.
• Develop and update company/client websites, ensuring functionality, responsiveness, and security.
• Repair and replace peripheral devices (e.g., POS terminals, printers, modems) to minimize downtime.
• Collaborate with cross-functional teams to deploy new technologies and streamline workflows.
• Document technical processes and create user guides to improve knowledge sharing.
• Stay updated on industry trends, recommending innovative tools to enhance service delivery.
• Guide end-users on new software/hardware implementations.

• AQF Associate Degree, Advanced Diploma, or Diploma in IT, Computer Science, or related field.
• Minimum 1 year of experience in system support, network administration, or a similar role.
• Proficiency in troubleshooting hardware/software, configuring networks, and managing web platforms.

Salary: $70,000 – $80,000 + Superannuation

• Analytical thinker with strong problem-solving skills.
• Clear communicator able to explain technical concepts to non-technical users.
• Adaptable team player thriving in fast-paced environments.
• Detail-oriented with a commitment to delivering high-quality results.
• Customer-focused mindset with a passion for innovation.

• Competitive salary package with growth opportunities.
• Work with cutting-edge technologies in the fintech sector.
• Collaborative, inclusive workplace culture.
• Ongoing professional development and training.

Tangerpay is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.