Customer Service Team Leader - Temp to Perm - Immediate Start
About the Company
Our client is a rapidly growing retail group founded in Melbourne.
About the Role
As Team Leader, you will guide and motivate the team to achieve goals, ensuring high-quality results and on-time delivery. You'll provide support, feedback, and create a positive work environment, helping to drive success.
Duties
As a Team Leader you will be responsible for:
- Managing customer service team as well as assisting with customer calls and enquiries via live chat, email, phone, and social media.
- Tracking and managing click & collect and online orders, keeping customers updated.
- Processing orders, returns, exchanges, and investigating potential fraudulent orders.
- Coordinating with the warehouse and external delivery providers to locate missing stock for customers.
- Providing customer service reports and escalating issues with wider business.
- Assisting with updating product data and content on the online store.
- Handling B2C wholesale customer enquiries and order processing.
- Liaising with warehouse team to manage returns feedback.
- De-escalating complaints and addressing negative reviews online.
- Responding to complaints within set SLAs.
- 2-3 years of experience in a team leader role.
- Proven ability to guide and motivate a team.
- Excellent communication skills, both written and verbal.
- Ability to engage effectively with customers and team members.
- Strong conflict resolution skills.
- Results-driven mindset, with a focus on achieving targets and improving team performance.
- Adaptability to changing environments and the ability to quickly adjust strategies when needed.
- Ability to make a positive impact on the team and business, driving success through proactive leadership.
- Flexible working model to support work-life balance.
- Early Friday finish to kickstart the weekend.
- Annual salary reviews to recognise and reward performance.
- Celebration of birthdays and milestones to foster a positive workplace atmosphere.
- A culture that values employee input and encourages collaboration.
- Plenty of opportunities for professional growth and career development.
- Free on-site parking and close to public transport links.
Apply Today
Please send your resume by clicking on the apply button.
Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne
Job Reference No: 06810-0013178794BS
By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.