[ref. f08394918] Customer Service Team Lead - Epping

About Our Client

Customer Service Team Leader - Permanent Role | Epping Location (5 Days Onsite)

We are excited to offer an exceptional opportunity with our client, a leading wholesale provider corporation, for the role of Customer Service Team Leader. This permanent position is based in Epping, requiring 5 days onsite. If you are a dedicated leader with a passion for customer service and a background in wholesale and logistics, this could be the perfect fit for you!

Job Description

About the Role:

As the Customer Service Team Leader, you will manage a team of 5 customer service professionals, focusing on the people side of leadership-supporting, guiding, and ensuring that your team consistently delivers high-quality service. You'll be hands-on, approachable, and ready to step in when needed to keep operations running smoothly. Your leadership will foster a positive and collaborative environment while maintaining professionalism and ensuring efficient team performance.Key Responsibilities:

• Lead by example: Actively engage with the team, participating in day-to-day tasks such as answering phones and managing orders when necessary to ensure smooth operations.
• Team management: Provide support, mentoring, and training, empowering your team members and creating a collaborative, non-hierarchical work culture.
• Customer service excellence: Foster a culture of exceptional customer service by ensuring all customer interactions are followed through to their best possible outcome.
• Process improvement: Continuously assess and refine customer service processes, aiming to reduce errors and increase efficiency.
• Collaboration across departments: Work closely with purchasing, aftersales, finance, warehouse, and logistics teams to ensure smooth, coordinated operations.
• Development and training: Identify and implement opportunities for team growth, providing training and development resources to promote continuous learning.
• Flexible leadership style: Take a hands-on, approachable leadership role without micromanaging, empowering the team and offering support where necessary.

The Successful Applicant

Requirements:

• Experience in Wholesale/Products: Must have worked in a wholesale or product-based environment with a strong understanding of order processing and dispatch.
• 3rd Party Logistics Knowledge: A comprehensive understanding of 3rd party logistics and the entire order process from start to finish (order processing to dispatch).
• Stakeholder & Vendor Management: Proven experience in managing both internal and external stakeholders and dealing with vendors effectively.
• Leadership Experience: You must have previously trained and/or mentored a team, fostering development and ensuring operational efficiency.

About You:

• You are a proactive, approachable leader who doesn't mind stepping in to assist your team when needed.
• You have a strong focus on communication and fostering a team-oriented, flexible environment with no rigid hierarchy.
• You are confident in making decisions and solving problems quickly, ensuring smooth customer service operations.
• You have experience leading or managing a customer service team and understand the operational processes that drive efficiency.
• You are committed to creating a positive, supportive environment while striving for continuous improvement in both service and team performance.

What's on Offer

What We Offer:

• A permanent role with our client, a leading wholesale provider corporation, in a vibrant and supportive work environment.
• The chance to drive change and innovation within the customer service department.
• Ongoing training and development opportunities to help you grow in your leadership career.
• A flexible, non-hierarchical approach to leadership, encouraging collaboration and teamwork.
• Opportunity for a senior customer service individual to step into a leadership position.

If you're ready to take on a leadership role with a focus on service excellence and team development, and you have experience in wholesale and logistics, this is the perfect opportunity for you. Apply today to join a company that values both customer satisfaction and employee well-being.