Hospitality Manager

apartmentNucleus International Recruitment placeCairns calendar_month11/3/25

Company

Sheraton Grand Mirage Port Douglas is proudly part of the Marriott International group. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

Location

This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland. The resort comprises 295 guest rooms, suites and villas.

Department

The Sheraton Grand Mirage Resort Port Douglas Resort is seeking a highly skilled and experienced Hospitality Manager reporting directly to the Hotel Manager.

Job Description

Hospitality Manager’s responsibilities include and are not limited to:

Initiates the implementation of Front Office Standards & Procedures
Provide exceptional service to guests.
Purchase stock/inventory according to purchasing procedures
Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the upselling programs within the department
Ensure that the arrival and departure experience is managed efficiently, promptly and courteously
Participate in the preparation of the Strategic Business and Operating Plan.
Prepare monthly outlook/forecast reports.
Conduct development and performance reviews, identifying key personnel for further development and structured career paths.
Prepare work schedules and annual leave schedules within budget, business expectations
Oversee the selection and appointment of new associates within the department.
Conduct regular staff meetings to keep all associates informed.
Preferred applicants will have valid working rights to work in Australia. Sponsorship will not be available for this position.

To be successful in this position you will need to possess the following minimum requirements:

In possession of Hospitality qualification or equivalent
Previous work experience in a managerial role within Front Office
Having an outgoing personality and passion for the industry
Excellent communication
Strong Leadership skills

Enjoy the benefits of unlimited career opportunities, discounted meals, exceptionally generous accommodation discounts at our 5 star International Hotels and Resorts Worldwide. Working for Sheraton is so much more than just a job, it’s a lifestyle.

Be your best. Grow your career with Sheraton, where you don’t just work – you belong.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Salary $73,000 - $75,000

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