Hospitality Manager

The Client

Lira Cleaning Service is a professional cleaning hospitality services business in Cairns city. They are looking for an experienced Hospitality Manager join their growing team.

The Role

This is a full time position with an annual salary between $70,000 to $80,000 depending on experience plus superannuation. The role is based in Cairns North in Far North Queensland.

Responsibilities

Planning and coordinating cleaning services for special functions, sporting events, and entertainment activities

Overseeing housekeeping operations and supervising cleaning staff to ensure high standards of cleanliness and hygiene

Managing reservations and coordinating cleaning schedules based on client bookings and specific requirements

Ensuring compliance with health and safety regulations, workplace safety, hygiene, and infection control standards

Monitoring cleaning quality and conducting inspections to ensure all services meet high standards in presentation and hygiene

Supervising and training staff, hiring, and overseeing cleaning personnel to maintain professionalism and efficiency

Developing cleaning protocols and best practices for housekeeping and deep cleaning services

Inventory and supply management, monitoring stock levels of cleaning products and equipment

Managing client relationships, handling customer inquiries, complaints, and satisfaction surveys

Ensuring compliance with liquor, gaming, health, and workplace safety laws in cleaning operations for hospitality venues

Budget and cost control, managing operational costs including staffing, supplies, and equipment maintenance

Scheduling and workforce planning, allocating cleaning staff for various shifts and peak times

Implementing sustainability initiatives, introducing eco-friendly cleaning products and waste management strategies

Crisis and risk management, developing response plans for emergencies like spills, contamination risks, or unexpected service disruptions

Requirements

A bachelor's degree in hospitality management or a related field is preferred

At least 4 years of experience in the hospitality industry, with a focus on hospitality and cleaning operations management

At least 4 years of experience in housekeeping and facility maintenance

At least 4 years of experience to lead and manage a team, including hiring, training, and performance evaluation

At least 4 years of experience in budgeting, financial planning, and cost control

Strong commitment to delivering exceptional customer service

Exceptional organizational and planning skills, especially related to events and daily operations.

Excellent verbal and written communication abilities

Ability to identify and resolve issues efficiently and effectively

Familiarity with cleaning and hospitality industry software systems