Rooms Division Assistant Manager
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity.This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD.
Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.
About the Role of Rooms Division Assistant Manager:
We are searching for a passionate Rooms Division Assistant Manager with a strong leadership presence, an engaging style and a real thirst for ensuring a memorable guest experience. You'll ensure the shift runs smoothly and seamlessly across various departments of the Rooms Division including Front Office, Guest Services, Concierge, Reservations and Housekeeping.
What you will do:
- Focus on the guest experience by delivering excellent service and effective problem solving
- Assist to lead, train, motivate and develop the team for success, ensuring our strong service culture remains optimum
- Be key in driving revenue and controlling expenses
- Oversee the smooth daily operation of the Rooms Division Department, including handling movements in excess of 500 per day
- Review daily arrivals to ensure proper handling of our many VIP's, return guests and group business
- Communicate and work closely with all departments of the Hotel on a daily basis
What you will bring:
- Proven experience as a leader within Rooms Division, preferably within a large Hotel that delivers five star quality
- Passionate about engaging with guests, exceeding their expectations and managing their feedback
- The self confidence and experience to effectively manage the Hotel's large inventory on any given shift, which directly impacts Hotel revenue.
- Solid verbal and written communication skills and strong interpersonal skills
- Ability to work with complex software systems in order to manage the department
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
The remuneration for this role is an annual salary of $80k plus super/incentives and benefits.
Candidates will need the right to work in Australia.
If you feel this is the role for you we would love to hear from you!
We make it a point to take the time to review each resume carefully to select those that are a match with the preferred qualifications for the job. If that’s you, we will contact you to set up a time to get to know each other.