IT Events Administrator
Be part of our tomorrow! We are hiring an IT Event Administrator at Ticketek, which is part of Ticketek, SXSW Sydney, Laneway Festival and 30+ other brands across 40 countries!
Every day, TEG connects fans to unforgettable experiences and businesses to their audiences. We proudly partner with some of the world’s most iconic venues and lead in sports and entertainment event promotion globally. Join live entertainment’s most innovative, dynamic, and passionate global business.
As the IT Event Administrator in Victoria, you will be attending some of the biggest and best events across Australia to deliver IT services for our clients, venues and events. This role is ideal for someone with at least 3 years’ experience who enjoys an active and dynamic IT role outside the office.
You'll be working primarily with windows servers, access control technologies and internet data services, and your role will be to ensure the upkeep and continual operation of these systems. We'll make sure you have the training to do this and will partner you with the Ticketek Client Services team to get wins on the board at events.
The Role
As an IT Event Administrator, your role will be to:
- Ensure there is best-in-class on-site IT support at Ticketek events (and thereby satisfy our client's contractual obligations)
- Install points of sale (PCs, BOCA printers, EFTPOS) at venues, client sites and temporary events
- Administer and maintain ticketing IT infrastructure and access control infrastructure at client venues.
- Coordinate the installation, support and maintenance of I.T. collateral as required such as servers, switches, WAP’s etc..
- Schedule and carry out preventive maintenance of internal and external client equipment and infrastructure.
- Record changes that you make to network or device configuration in the appropriate configuration diagrams or databases.
- Ensure IT support calls are answered and responded to and that fault resolution information is recorded in detail into the service desk database system.
Requirements
To be successful in this role, you will need to:
- Have hands on experience in a technician and/or support specialist role.
- Have experience in working in live events.
- Be able to work under pressure.
- Have a customer focused approach to solving customer issues.
- Excellent verbal and written communication skills.
- Strong time management and organizational skills and ability to prioritize and meet tight deadlines.
- Results-oriented, energetic and innovative approach to work.
- A current Full Australian driver's license.
Desirable experience and skills:
- Prior use of ticketing system/s.
- Windows 10/11 and server 2016 or greater experience.
- Microsoft SQL 2017 or greater familiarity
- Cisco networking experience demonstrated by suitable Cisco qualification.
- Broad network (LAN/WAN) and server experience.
- Familiarity with patron access control solutions desirable
As a team member, you will:
- Demonstrate a client focused attitude, being a true ambassador for our brand.
- Pursue quality and excellence in a fast-paced industry.
- Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
- Be adaptable within an ever-changing environment.
- Have the proven ability to problem solve, both being able to think of, and implement innovative solutions to everyday problems.
- Have well developed time management skills with the ability to deal with conflicting deadlines.
- Be able to quickly establish rapport and develop client relationships with a variety of stakeholders.
- Be a team player willing to strive to deliver exceptional results.
- Due to the nature of this role, work is required outside of business hours and on the weekend.
- lift/carry more than 5kg from time to time
- spend extended periods of time on your feet at events
Benefits
So, what does TEG offer?- Complimentary tickets to selected events
- Birthday Leave
- Volunteering Leave
- Access to wellbeing discounts
- Flu Vaccinations
- Company Paid Parental Leave
- Free Advice and Support (EAP)
- Global Reward and Recognition Program
- Supportive and exciting Learning and Development Opportunities
- Career Pathways
- A commitment to Diversity, Equity, and Inclusion
- Great team members!
For more information about TEG please go to http://www.teg.com.au/
TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.
We want to make sure our recruitment processes are accessible and inclusive for all people. If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.
*Only direct applications will be considered. No recruiters please*