Customer service manager
To ensure that Servcore continues to provide the highest possible service, our Integrated Management Systems have attained triple ISO Accreditation in the specialised areas of OH&S, Quality & the Environment. Servcore provides a comprehensive range of equipment supply, installation and maintenance options encompassing tailor made solutions suited to ongoing business needs.
Servcore works closely with ARA Group’s service divisions - Fire, Electrical, Mechanical, Property Services, and Projects - to integrate solutions for clients in a broad range of sectors including defence, government, financial and corporate.
Servcore is earnestly seeking a Customer Service Manager to join our hard working and supportive team.
Salary: $73,150 per annum plus superannuationJob Details: Full time, 38 hours per week
Location: 45 Chetwynd Street, Loganholme QLD 4129
Key Responsibilities/Duties:- Develop, evaluate, and update customer service policies, programs, and procedures to enhance customer relations and ensure the quality of goods and services provided.
- Monitor and improve the operational efficiency of the call centre to meet organizational standards and customer expectations.
Assist in the recruitment process by identifying suitable candidates and facilitating their onboarding to strengthen the customer service team.
- Manage, motivate, and develop the customer service team, fostering a positive work environment and ensuring continuous professional growth.
- Liaise with other organizational units, service agents, and customers to identify and respond proactively to customer expectations.
- Collaborate with internal teams to modify and enhance existing services based on customer feedback and operational data.
- Monitor the performance of customer service operations, including call centre metrics, and report on key indicators to senior management.
- Lead efforts to resolve complex customer issues efficiently, ensuring a high level of customer satisfaction and retention.
Essential Skills: Strong communication skills; Strong communication skills; Strong knowledge of most commonly used security equipment.
Relevant Experience and Qualifications: Minimum 2 years related experience.