Customer Service Manager
Providing great service and high-quality material are what we have built our company on. To ensure this continues, we source all of our metal from ISO accredited mills and hold popular sizes in stock for prompt delivery all over Australia and New Zealand.
Primary Metals and Alloys based in Qld, is seeking a highly experienced Customer Service Manager to join their friendly team of professionals in a full time and permanent basis.
Duties: Maintain good customer relationships
Oversee and assist with customer queries and concernsOversee and assist with the day-to-day customer service function including phone and email support
Process customer and supplier invoices (recipient created) using company specific software
Provide customer summaries and reports using company specific software and excel
Liaise with contractors and third parties to coordinate customer service outcomes
Maintain business records
Account reconciliations
Ensure the company’s policies, procedures and standards are adhered to
Co-ordination of personnel activities including but not limited to safety, training and supervision
Report and collaborate with senior management to promote growth with customers and suppliers
Skills required: Customer service focused
Good communication over the phone, in person and via emailProficient in Microsoft Office (Outlook, Word & Excel)
Effective time management
Ability to work both autonomously and in a team
If you are interested and think this role is for you, please apply now!
Salary: Between $70,000 and $75,000 per annum + Super