Client Support/Account Executive

Isentia is the Asia-Pacific region's leading media intelligence company; empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to government bodies and not-for-profit organizations.

The working hours for this role is from 10am - 6pm/11am-7pm.

What You'll Do:

• As an Account Executive in the Client Success team, you will provide service delivery and first-line support (via Live Chat & Email) to all SMB clients across Australia and New Zealand.
• You’ll monitor live news that is breaking on social media channels, broadcast and online news, and alert clients with a sense of urgency to relevant media issues on time.
• Working closely with the Director of Client Success, you will provide efficient, timely, and accurate advice to client issues and problems. You will be solution-focused and always seek to ensure that every client receives exceptional client service.

Requirements

What You'll Bring:

• Client-Service Focus: Previous experience in a client/customer/account support/service role, with a strong focus on delivering exceptional service.
• Communication Skills: Strong communication skills coupled with detailed problem-solving abilities and a customer-first mentality.
• Adaptability: Ability to thrive in a fast-paced environment and adapt quickly to meet the evolving needs of clients and the organization.
• IT Skills: Excellent IT skills, including proficiency in Word, Excel, and G-Suite, with the ability to adapt quickly to new technologies. CRM experience (e.g., Salesforce) is highly desirable.
• Industry Experience: Experience in PR, media, or marketing is highly desirable, but not essential.
• News and Current Affairs: A strong interest in news, current affairs, and social media, coupled with a dedication to delivering outstanding client service.