Customer Service Officer
Marc Howey Melbourne
In this role you'll be working for a leading manufacturer of engines and water propulsions.
Your New Company
Based in Dandenong, our client is a leading manufacturer of water engines and propulsion systems, with a well-known presence in the sector. Seeking an experienced customer service officer with exposure to the automotive or manufacturing industry to support the internal sales team.You will be a point of contact for dealers, internal Sales Managers and regional Managers.
Your New Role Processing Backorders: Manage and process backorders as stock arrives to ensure timely fulfilment. Credit Return Recharge Requests: Accurately input any credit return recharge requests into the system Communication: handling phone calls and emails, acting as the main point of contact for dealers and the internal sales team.Provide updates on order status and answer queries related to stock availability and pricing. Order Processing: Input and process motor sales orders, follow up with dealers, and handle overflow calls from reception. Overflow Tasks: Be ready to take on additional tasks from the order entry or customer service teams as needed.
Stock Transfers: Enter stock transfer details and complete all relevant documentation.
What You'll Need to Succeed
Customer Service Experience: Previous customer service experience in automotive or manufacturing A Business Degree is highly regarded for junior candidates Technical Skills: Being tech-savvy is crucial. Experience with ERP systems such as JD Edwards is preferred.Commitment: Ability to commit 100% to a full-time permanent role. This position is based 100% in the Dandenong office for the first 3 months and then a hybrid work environment will be applicable.
What You'll Get in Return The office is located in Dandenong South.Free car parking on-site. Great team culture that values collaboration and support. The salary range of $55-65k, plus superannuation and a quarterly bonus. Hybrid working model with three days in the office each week after the first three months.
January 2025 start! Please click here to apply.
George MigrationMelbourne VIC
Title: ICT Customer Support Officer
Occupation: ICT Customer Support Officer (ANZSCO 313112)
Salary: $73,150 plus super
Hours: Full time >38 hs pw
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Employer: 5G Network Operations Pty Ltd
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Robert HalfMelbourne VIC
and customers on all administrative tasks relevant to effective product management and service
• Process warranty and roadside cancellations
• Process warranty and roadside transfer requests
• Proactively identify areas for improvement with processes involving...
Michael PageMelbourne VIC
and provide professional customer support.
• Follow communication procedures, guidelines, and policies of the company.
The Successful Applicant
A successful Customer Service Officer should have:
• Proven skills relevant to Customer Service.
• Exceptional...