Customer Service Officer

About Our Client

The client is a leading firm in the business services sector. With a workforce exceeding 4,000, they are a titan in their industry, with a vast network across Australia. They are known for their commitment to excellence and a focus on continuous improvement.

• Handle customer inquiries and complaints professionally and efficiently.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Communicate and coordinate with colleagues as necessary.
• Acknowledge and resolve customer complaints in a timely manner.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.
• Follow communication procedures, guidelines, and policies of the company.

The Successful Applicant

A successful Customer Service Officer should have:

• Proven skills relevant to Customer Service.
• Exceptional communication and interpersonal skills.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support in the business services industry.

• $65,000 Plus super.
• A hybrid full-time role that offers flexibility.
• A supportive and friendly working environment.
• An opportunity to grow within the company and the business services industry.

For those who are looking for an opportunity to excel as a Customer Service Officer and make a difference in the customer experience, this is the perfect opportunity. Apply now to join our team in Melbourne CBD!