Sales Coordinator, Higher Education (2 headcounts available) - Melbourne
Closing Date: Applications will close on 23rd February 2025.
The Higher Education Sales Coordinator should be able to demonstrate strong administrative and communication skills and provide a high standard of customer service to work effectively on customer correspondence, market research and reporting.The Sales Coordinator will be responsible for proactively maximising and maintaining sales of both frontlist and backlist textbooks and digital products. Some additional, general office, administration and facilities support will also be required.
This role would suit a recent graduate looking to pursue a career in publishing and/or sales.
What you’ll be doing:
- Generate and share reports for evaluation, planning, and information sharing
- Identify new customers and retain existing ones to grow sales revenue and market share
- Respond promptly to review copy requests and warm leads to ensure customer satisfaction
- Liaise with lecturers and university departments to discuss suitable higher education products
- Handling customer service enquiries, orders and troubleshoot customer service problems
- Collaborate with the Senior Sales Coordinator: University Data & Research to ensure informed decision-making
- Manage communications, update databases, and maintain accurate records
- Extract, manipulate, and present data for reporting and analysis
- Providing administrative support to the ANZ Sales Department
- Complete ad hoc tasks as outlined by the HE Sales Manager in a prompt manner
- Support research on key courses and institutions, enabling effective outreach and personal selling
What we're looking for:
- Demonstratable experience in customer service and/or administration
- Proficient with Microsoft Office
- Knowledge of CRM software desirable
- Excellent oral and written communication skills, with a high level of accuracy
- Strong numerical skills
- Commercial acumen
- Ability to take initiative and work independently
- Ability to simultaneously manage and prioritize multiple tasks
- Degree level or equivalent professional experience
- Interest in academic publishing
We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.
What we offer in return:
- An excellent work/life balance with a fantastic, flexible working culture
- 20 days(pro-rata for first year) annual leave per year, increasing to 25 days upon completion of 2 years services, plus an extra day off for your birthday
- 4 paid volunteering days each year
- Superannuation and Group Life Insurance
- Employee assistance programme – offering 24/7 well-being support
- Performance bonus
- Share Match – plan that matches every company share purchased with two free shares
Additional Information:
- You must have the right to work and live in Melbourne, Australia
- The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office in Melbourne, Australia to ensure that as a balanced worker they can make it to our office locations to collaborate as required. Time spent in the office is likely to range from 10%-80% of working hours with an expectation for a minimum of 2 days per week spent working from an office
- Relocation support is not provided for this role
Please contact recruitment@tandf.co.uk
Being Yourself at Taylor & Francis
If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background.As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.
Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.
We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers
Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.
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Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.
Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives.We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.
Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications.This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress.
If you agree, then we’d love to hear from you.