Enrolment & Billing Coordinator

We have a fantastic opportunity for a superstar Enrolment & Billing Coordinator to join the Contour Education team. 2025 promises to be our biggest year yet, and the role is integral to support our ongoing growth and success.

Who Are We

We also supplement these sessions with weekly workshops, complimentary 1-on-1 support and a learning portal with a comprehensive suite of resources and practice material to help students master their subjects.

We've been listed three years in a row as one of the Fastest Growing Startups by the Australian Financial Review, and we're continuing to multiply year over year!

It's our vision to reshape education, starting with tutoring.

The Role

If you're a detail-oriented professional who thrives on organisation, accuracy, and helping others, then look no further. We’re looking for a full-time Enrolment & Billing Coordinator to join our Melbourne CBD team. In this pivotal role, you’ll be the cornerstone of our enrolment and billing processes, ensuring a seamless experience for students and families while supporting our sales and customer service teams.

What You'll Do:

• Coordinate Enrolments: Track and manage enrolment forms, following up on incomplete submissions to ensure all student records are up to date and accurate.
• Manage Billing Processes: Create, edit, and manage invoices with precision, addressing adjustments promptly to ensure smooth operations.
• Engage with Families: Communicate with students and parents about billing and enrolment enquiries in a friendly, professional, and supportive manner.
• Oversee Accounts: Proactively handle overdue invoices through respectful communication, maintaining positive relationships with families.
• CRM Accuracy: Keep our student and parent records updated in the CRM, supporting seamless enrolment and billing processes.
• Support Teams: Collaborate with the Sales and Customer Service teams by resolving billing and enrolment-related tickets efficiently.
• Solve Problems: Tackle ad hoc billing and enrolment questions with a problem-solving mindset, ensuring a great experience for all stakeholders.

Who You Are

You are a people-oriented professional with a knack for managing details and a passion for helping others. You’re comfortable making collections calls with empathy, and you thrive in a collaborative, energetic work environment.

• Communication Skills: Excellent written and verbal communication skills for engaging with students, parents, and team members.
• Organisation & Detail-Orientation: Ability to maintain accurate records and stay on top of multiple tasks and timelines.
• Proactivity & Independence: Self-motivated with a strong sense of ownership over your responsibilities.
• Customer Service Skills: A friendly and patient approach, even when addressing overdue accounts or resolving issues.

• Be part of a mission-driven company committed to reshaping education.
• Work in a vibrant campus environment where every day is different.
• Access training and development opportunities in billing, enrolment, and CRM management.
• Grow with a collaborative team and make a direct impact on students’ educational journeys.

If you’re detail-oriented, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you!

Requirements

Skill Requirements

🙏 Honesty and Integrity

💞 High Level of Empathy

🔎 Detail Oriented & Organised

🔥 Energy and Enthusiasm

🗣️ Excellent Customer Service Skills

💪 Independence & Proactiveness

🤝 Willing to Listen, Learn & Grow

🧠 Intelligence & Creativity

Experience Requirements

📜 Completed the VCE and Performed Well

🎓 Bachelor's Degree (or currently studying) in Commerce/Finance/Business/Accounting or a related field

🕒 Prior Accounting, Finance, and/or Sales Experience (ideal)

Personal Requirements

☃️ Passionate and Engaged (we want you to be able to vibe with students and peers on campus!)

🔮 Long-Term Mindset & Vision (if you're selected, we'd like you to come for the ride for as long as you can!)

💖 Genuine Desire to Help Students & Parents (it's our goal to help students achieve their potential at Contour, and we want their out-of-class experiences such as billing to be as smooth as possible!)

🗓️ Full Academic Year Commitment (e.g. no overseas exchange trips for 8 weeks :()

⏳ Ability to Commit to Hours (e.g. can't constantly reschedule or miss work)

🚗 Travel to Melbourne CBD

🤫 Sign an NDA (e.g. can't distribute our resources/company info to others)

❌ Agree to a non-compete clause (e.g. you can't sell similar services for others, exceptions apply, check with us!)

🎓 Past VCE Graduate (we still accept applications from non-VCE graduates in exceptional circumstances!)

• Above market rate compensation.
• Significant improvement in public speaking, team, and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your accounting and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Satisfying and fulfilling work that ultimately helps students thrive and succeed (it feels good when you help students enjoy their time at Contour, and do well at school!).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.

This is not just any other accounting job; it’s a calling for someone dedicated to building lasting relationships, and ultimately contributing towards supporting students in their education journeys! If you're detail-oriented, people-oriented, and passionate about education, we want to hear from you - apply now, and become a part of our mission to reshape education :)