Administrator/Case Coordinator

About Our Client

They are dedicated to advancing patient treatment and providing surgeons with high-quality, reliable solutions.

Job Description

Key Responsibilities:

• Ad hoc Administration and Office Management:
• Manage daily office operations.
• Coordinate catering, stationery, and office supplies.
• Handle general office management tasks.
• Primary Point of Contact:
• Act as the main liaison for sales, engineering, and customer inquiries.
• Serve as the central communication hub between departments.
• Stakeholder Communication:
• Maintain communication with surgeons and key stakeholders.
• Ensure smooth information flow from manufacturing to commercial teams.
• Organisational Systems and Data Management:
• Coordinate IPS cases, production, and product throughout the entire case cycle.
• Schedule planning meetings with customers.
• Query production progress and plan priorities with customers and sales.
• Create and manage material master data and inspection data in SAP.
• Create and manage SAP orders and production orders.
• Ensure data completeness and requirements are met.
• Prepare data, including segmentation.
• Project Planning and Process Optimisation:
• Organise and optimise materials and processes.
• Plan and support projects.
• Create and maintain templates, work flow, and process documents.
• Create and maintain surgeon preferences.
• Communication and Relationship Management:
• Serve as the key contact for all stakeholder communication.
• Establish and maintain strong relationships with key customers.
• Maintain positive and cooperative relationships with the wider team.
• Compliance:
• Manage all CAPAs efficiently and timely.

The Successful Applicant

Ideal Candidate:

• Background:
• Experience as a case coordinator in a surgical practice is desirable.
• Administration experience in the medical devices sector is desirable.
• Minimum 3 years of experience in a similar role.
• Skills:
• Highly organised to ensure the efficient running of office operations.
• A willingness to learn and adapt to new challenges.
• Strong communications skills - written and verbal.
• Strong time management.
• Strong problem-solving skills.
• High attention to detail.
• Eligibility:
• Applicants must be Australian citizens or permanent residents.

Apply now to join our team and make a significant impact on the success of the IPS service line!

What's on Offer

Company Benefits:

• Work-from-Home Flexibility:
• 1 day per week work-from-home option after the completion of the 6-month probation period.
• On site Parking:
• Parking available on site.
• Special Leave:
• Birthday leave.
• Wellness leave - 2 days per year.