Account Director

About us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 6th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Due to continuous growth, we are looking for an exceptional Account Director to join our team in Melbourne.

The Senior Account Director is accountable for the commercial relationship between blueAPACHE and a dedicated portfolio of blueAPACHE’s customers.

Responsibilities

• Acquire a thorough understanding of key customer needs and stakeholder management
• Expand the relationships with existing customers by proposing solutions that meet their business objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Identify new opportunities and identify where risks or potential improvements can be addressed, resulting in increased sales/revenue and growth within accounts, and the ongoing retention and satisfaction of the customer.
• Manage own P&L and have responsibility to run your Account Portfolio as a small business unit

Requirements

Responsibilities

• Acquire a thorough understanding of key customer needs and stakeholder management
• Expand the relationships with existing customers by proposing solutions that meet their business objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Identify new opportunities and identify where risks or potential improvements can be addressed, resulting in increased sales/revenue and growth within accounts, and the ongoing retention and satisfaction of the customer.

• Proven experience as a trusted Account Executive/Director
• Experience in Sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with customers
• Ability in problem-solving and negotiation
• Excellent organisational skills
• A minimum of 5 years of Account Management or Business-to-Business experience
• Experience in the MSP IT industry or roles relating to IT
• Strong business skills in terms of running meetings with clients, business writing and verbal communications
• Process driven in terms of managing sales cycle and CRM management
• Be able to work in a fast-paced, adaptive environment.

Benefits

We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs
• once you are in and you are loving it
• you can refer a friend and get paid for it!

Please note, all offers of employment at blueAPACHE are subject to Police Clearance Checks.