Senior Lifecycle Communications Coordinator
About OES
OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences.We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work.
We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.
The Opportunity
This role will support the Communications team by enhancing content, quality and driving engagement across all channels. You’ll develop a consistent brand voice, crafting compelling copy that resonates with the audience and is optimised for each channel.
You will create student-facing communications ensuring content is relevant, personalised, and aligned with business goals.
You will also develop writing guidelines to ensure clarity and consistency in future communications, contributing to the overall communication strategy. This is an opportunity to shape content that truly resonates with our audience.
You will also, track and report on campaign performance, focusing on key KPIs and A/B testing to optimise content.
About You
To be successful in the role, you will have:
- Undergraduate degree in Marketing, Communications, Journalism or related discipline.
- Exceptional writing, editing, and proofreading experience, combined with expert language skills.
- Demonstrated experience within a marketing and/or communications function, preferably within a B2C environment.
- Proven record of delivering end-to-end customer communications.
- Experience developing customer communication strategies, understanding customer impacts/opportunities, and creating channel plans.
- Experience with Salesforce Marketing Cloud, or with a similar platform.
- Ability to think critically and strategically with strong planning and organisational skills.
- Demonstrated ability to build and maintain relationships with key internal and external stakeholders.
- Knowledge of basic HTML coding, UX and email design.
What’s in it for you?
Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis and Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks.Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.
If this role is of interest, please apply now with your updated CV.