Service Centre Manager - ABB
Service Centre Manager
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
That's our story. Make it your story.
This is a position with grade
12
This position reports to
Service Manager EL
Your role and responsibilities
In this role, you will have the opportunity to ensure assigned service center(s) operations are carried out in accordance with company procedures, targets, and guidelines. Each day, you will coordinate and oversee team development and continual improvement of service centers processes and procedures.You will also showcase your expertise by contributing to the implementation of the business strategy and business model relevant to the scope of assigned service center.
The work model for the role is: Hybrid #LIHybrid
This role is contributing to the Electrification Service Division at Moorebank, NSW.
You will be mainly accountable for:- Developing business plans for production optimization to deliver service projects within the required schedules and cost plans.
- Participating in sales and operations planning and taking actions to close the gaps related to project execution capacity.
- Building and maintaining relationships with key internal and external stakeholders, consulting on revenues planning, resource planning, and other project execution issues.
- Ensures profitable business growth and performance to deliver on customer experience.
- Proven experience in electrical product and installation services.
- Strong understanding of product care, modernization, and advisory services.
- Ability to enhance performance and extend the lifespan of equipment.
- Commitment to sustainability and operational efficiency.
- Excellent customer collaboration and communication skills.
- Ability to innovate and implement solutions for resource recovery and regeneration.
More about us
ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency.We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.