Overnight Guest Services Attendant - Byron Bay - ref. o4300719

• Iconic Byron Bay Location
• On-call to attend to guest queries overnight.

YHA Australia is part of the world's largest backpacker accommodation network, Hostelling International, providing more than 4,000 properties in over 90 countries.

• Work together – We open doors for each other as well as our guests
• Give our best – We bring our best selves every day we come to work
• Put our guest first – We know great hosts make great holidays
• Think differently – We see problems as opportunities
• Have fun – We celebrate and enjoy being together

YHA Byron Bay is currently seeking an Overnight Guest Services to join the team on a part-time basis.

The overnight guest services attendant is responsible for attending to guest queries by providing prompt guest services overnight. The overnight guest services attendant is expected to provide support to other areas prior to the overnight engagement, including but not limited to, general cleaning, reception support, food & beverage preparations and activities assistance.

Day-to-day duties include:

• Providing excellent customer service to property guests and contributing to the property's friendly and cheerful atmosphere.
• Having possession of the night phone and ensuring that this number is clearly displayed in conspicuous and relevant areas within in the property.
• Checking in late arriving guests and providing them with information that will assist in an enjoyable stay.
• Ensuring property rules are adhered to overnight and harmony is maintained.
• Handing over relevant information during shift changeovers.
• Overseeing the security of the building, dealing with unauthorised persons on premises, and bringing any problem areas to the attention of management

Housekeeping/Cleaning:

• Cleaning of communal facilities and public areas when required.
• Conducting periodic deep cleans of property rooms, ensuites, and communal facilities.
• Controlling laundry sent and received (for properties where a linen hire company is used).
• Removing and sorting of recycling and rubbish from rooms, corridors, bathrooms and communal areas.
• Laundry, folding and restocking of linen.

What we are looking for:

• Availability to work a minimum of 4 hours overnight, including being on-call to attend to guest queries overnight.
• Problem solving skills including the ability to work independently to solve problems in line with YHA policies and procedures.
• Excellent customer service skills.
• Attention to detail.
• Commitment to safety and security.
• Ability to commit to minimum of 3-hour shifts prior to overnight engagement.

• Hospitality award hourly rate
• Guaranteed working hours
• Candidate Referral Program
• Internal up-skilling training from our Learning & Development team
• Mental health wellbeing such as an employee assistance program
• Access to additional benefits and discounts as part of YHA’s national network
• Allow employees at YHA to celebrate culturally significant holidays that are unique to their cultural and personal beliefs