Retail Manager

Our team is passionate about supporting families in their parenting journey by offering high-quality, affordable products backed by genuine service and care.

Location: Clayton South, VIC

• Plan and manage product range and inventory levels to ensure an optimal mix aligned with customer demand and seasonal trends.
• Establish and maintain merchandising standards and service protocols that reflect our brand’s values and enhance customer satisfaction.
• Develop and implement purchasing strategies, negotiate with suppliers, and set pricing structures to maintain profitability and product competitiveness.
• Lead and coordinate in-store promotions, visual merchandising strategies, and digital advertising campaigns to maximise store exposure and sales.
• Provide product knowledge and guidance to customers, assisting with product use, safety, and features tailored to the needs of infants and young children.
• Monitor stock levels, track sales data, and maintain accurate records of financial transactions to assist with forecasting and planning.
• Ensure the store complies with workplace health and safety regulations and create a safe environment for staff and customers.
• Regularly evaluate customer feedback, prepare and manage store budgets and market trends to implement improvements in service and product offerings.
• Coordinate returns, warranties, and customer concerns in line with company policies, ensuring positive outcomes and customer loyalty.
• Liaise with marketing and e-commerce teams to align online and in-store promotions and ensure consistent messaging across all platforms.

Job Type: Full-Time (38 hours/week)

• A minimum of 1 year of experience in a similar retail management role.
• Bachelor’s or master’s degree in business, Retail Management, or a relevant field (AQF equivalent).

• Energetic, goal-driven and results-focused
• Hands-on leader with a team-oriented mindset
• Problem-solver with a proactive and adaptable approach

If you're ready to lead a dynamic retail team and help drive the success of a fast-growing business that supports young families, we’d love to hear from you.