Claims Manager / Case Manager
Michael Page Brisbane
About Our Client
Our client is an established global leader, that puts people first! Valuing clear career progression and a positive working environment. Due to ongoing growth they are seeking an energetic professional to join a specialised team focused on managing the relocation and transition processes for individuals and their families within complex, high-stakes environments.This role is suited for an organised energetic individual looking to grow their career in a new sector, candidates with previous experience in claims or travel would be an excellent fit.
Job Description- Liaising with relevant third parties to complete accommodation, travel and other relevant bookings associated with the relocation process.
- Delivering a high-quality end to end relocation experience to your relocating members and their families through world class case management and communication.
- Expectation management ensuring members and their families understand service scope and the relocation life cycle.
- Liaise with internal and external customer / stakeholders to ensure obligations are achieved and agreed service standards are met within agreed time lines.
- Proven customer service experience is essential, ideally in a call centre or similar fast paced environment.
- Previous experience in roles such as claims officer, travel agent, or recruiter is highly desirable
- Highly organised with a strong ability to manage deadlines and priorities effectively
- Outstanding telephone manner with excellent communication skills
- Ability to manage multiple tasks and remain calm under pressure
- Strong attention to detail and a proactive approach to problem-solving
- Passionate about providing exceptional service and exceeding client expectations
- Competitive salary
- Hybrid working arrangements ( 2 days from home)
- Central Brisbane office
- Intensive training & ongoing support
- Clear career progression- join a global business that truly promotes from within!
- Fantastic team culture & job security
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