[ref. v0202402] Retail Manager
The Client
Established in 1973, Peter Sheppard Footwear is Australia's premier destination for high-quality European footwear. With over 50 years of dedication to craftsmanship, comfort, and personalized service, they offer an extensive range of styles and sizes to cater to our discerning clientele.Their Melbourne flagship store on Collins Street showcases exclusive collections from renowned Italian artisans, reflecting their commitment to excellence in every pair. They are seeking an experienced and passionate Retail Manager to lead their Melbourne store.
The Role
You will have a deep understanding of the luxury footwear industry, particularly Italian-made leather shoes, and a proven track record in retail management. This role demands a leader who can inspire a team, drive sales, and uphold the exceptional service standards that define Peter Sheppard Footwear.The annual salary is set between $72,000 to $80,000, depending on experience plus superannuation.
Responsibilities
Oversee daily store operations, ensuring a seamless and luxurious shopping experience for customers.
Lead, mentor, and develop a team of sales associates to achieve and exceed sales targets.
Maintain visual merchandising standards that reflect the elegance of brand.
Manage inventory, stock levels, and coordinate with suppliers to ensure product availability.
Implement strategies to enhance customer loyalty and retention.
Leading retail operations for all facets of activity including sales, retail execution, operations, compliance and OH&S
Flawlessly implementing the convenience store promotional and retail development plans
Managing the overall image and standards of the store, including implementation and adherence to company policies and procedures
Recruiting, training and retaining team members to create a fun, collaborative and success focused culture
Mentoring and developing the team in providing amazing customer experiences
Requirements
Minimum 1 year experience in retail management within the luxury fashion or footwear sector.
Minimum 1 year of experience in managing and leading multiple customer service teams, including hiring, training, and performance evaluation
Excellent communication and interperssonal skills, with the ability to effectively interact with customers and internal stakeholders
Strong leadership skills with the ability to motivate and develop a high-performing team.
Proficiency in retail management systems and Microsoft Office Suite.
Strong analytical and problem-solving skills, with the capability to think strategically and provide innovative solutions to complex customer service challenges.