Call Centre Trainer Jobs in Melbourne
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Search Results - Call Centre Trainer Jobs in Melbourne
Acxpa-Melbourne VIC
to customers.
• Warehouse employees who handle sales calls from customers.
• Call centre agents working in a sales or service role.
• Telephone account managers.
Course Modules
1. Sales Psychology and Standards
A short exploration of what customers want...
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Acxpa-Melbourne VIC
using effective discovery techniques.
4. How to project energy and empathy while handling objections.
Who Should Attend
This course is suitable for any employee dealing with customers over the phone, including:
• Call centre agents
• Personal...
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Acxpa-Melbourne VIC
experiences and efficient first contact resolution.
Who Should Attend?
This course is ideal for:
• Technical Support Agents & Employees
• Help Desk Staff
• IT Helpdesk Teams
• Call Centre Agents Handling Technical Support
Give your employees the skills...
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Acxpa-Melbourne VIC
The How to Assess and Coach Contact Centre Agent Performance May 2024 training course is designed for frontline employees (aka contact centre agents or call centre agents) who represent the organisation to its customers. Their handling of customer...
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Acxpa-Melbourne VIC
in a help desk/technical support role (office/admin, call centre, etc.)
Delivered online and live with high engagement (laugh & learn!).
Facilitated live by industry expert Simon Blair, one of Australia’s top Customer Service & Tech Support trainers.
Who...
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Acxpa-Melbourne VIC
ex GST
March 2025 Introduction to Contact Centre Management Training Course
This Introduction to Contact Centre Management course has an average rating of 4.8 out of 5 stars.
With 75% of call centre managers starting their careers on the phones...
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TeleTech Holdings, Inc.-Melbourne VIC
and conflict resolution.
3. Time Management: Ability to prioritise tasks and manage multiple projects effectively in a fast-paced environment, while maintaining attention to detail and adhering to call center schedule requirements.
4. Technological Aptitude...
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Acxpa-Melbourne VIC
and services and are suitable for any employee of all ages who speaks to internal or external customers over the phone.
Typical roles suitable for this course include:
• Call centre agents (sales or service)
• Personal Assistants
• Warehouse/logistics...
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