Service Desk Analyst
About Our Client
Our client is large financial accountancy firm based in Brisbane, with a great reputation for employee welfare.
Job Description
The key responsibilities will include:
• Providing first & second level IT support for end users & internal staff
• Day-to-day Service Desk Operations
• Onboarding & Offboarding accounts through Active Directory & Microsoft 365
• Asset Inventory updates
• Imaging of end user devices through Microsoft Autopilot & Intune (MDM)
• Assist with new technology training for staff
• Desk setups including network cabling
• Knowledge base article updates
The Successful Applicant
The successful candidate will have the following characteristics & experience:
• Expertise within the Microsoft 365 E5 stack, particularly Intune, Active Directory, Azure Active Directory, Exchange & SharePoint
• Experience working within an ITSM
• Excellent interpersonal communication skills & proven customer engagement
• Ability to work well within a broader team office environment
• Basic understanding of IP networking
What's on Offer
We're proud to say our client is offering an incredibly generous benefits packaged, including:
• 5 weeks annual leave, with additional leave on your birthday
• Annual bonus totalling 100% of one month's salary
• Regular volunteering leave & events
• Professional development time
• PerkBox discounts
Our client is large financial accountancy firm based in Brisbane, with a great reputation for employee welfare.
Job Description
The key responsibilities will include:
• Providing first & second level IT support for end users & internal staff
• Day-to-day Service Desk Operations
• Onboarding & Offboarding accounts through Active Directory & Microsoft 365
• Asset Inventory updates
• Imaging of end user devices through Microsoft Autopilot & Intune (MDM)
• Assist with new technology training for staff
• Desk setups including network cabling
• Knowledge base article updates
The Successful Applicant
The successful candidate will have the following characteristics & experience:
• Expertise within the Microsoft 365 E5 stack, particularly Intune, Active Directory, Azure Active Directory, Exchange & SharePoint
• Experience working within an ITSM
• Excellent interpersonal communication skills & proven customer engagement
• Ability to work well within a broader team office environment
• Basic understanding of IP networking
What's on Offer
We're proud to say our client is offering an incredibly generous benefits packaged, including:
• 5 weeks annual leave, with additional leave on your birthday
• Annual bonus totalling 100% of one month's salary
• Regular volunteering leave & events
• Professional development time
• PerkBox discounts
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