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Service Desk

Michael Page | Melbourne | AU$71,000/year | michaelpage.com.au |
About Our Client

My client has an immediate requirement for a Service Desk Officer who will be providing technical support throughout the broader organisation. This is an initial 12-month with likelihood of extension.

Job Description

As the Service Desk Officer you will be responsible for:

 •  Service Desk ticket management (e.g., Service Now)
 •  User/Account administration (e.g., Active Directory, Business Systems)
 •  IT Asset Management (hardware & software)
 •  Microsoft experience (Teams, 365, Windows 10)
 •  Remote Desktop support

The Successful Applicant

The successful applicant will ideally possess the following:

 •  Significant Level 1 knowledge.
 •  Strong communicator, both written and verbal with a high proficiency in the English language.
 •  Excellent telephone manner.
 •  Confident in servicing staff at all levels of the organisation, including senior
management and board level executives.
 •  Self-starter with drive and desire to work efficiently when unsupervised.
 •  Acts as a team player within the Service Desk team.
 •  Australian Citizen or Permanent Resident.

What's on Offer
 •  Professional development and training opportunities.
 •  A dynamic work environment that fosters creativity and innovation.