ADF CareersAdelaide SA
are welcome to apply once you have completed your citizenship journey.
Your role
As a Learning and Development Manager in the Air Force, you’ll use your education expertise to advise on the application of the Air Force’s training programs used to develop our...
FieldCoreAdelaide SA
Job Summary:
The Heavy-Duty Gas Turbine TFA II, having completed level II competencies, will contribute to the management of site activities including planning, organizing, integrating and monitoring of resources such as labor, tools and technical...
Aged Care Quality and Safety CommissionAdelaide SA
of Conduct teams Developing and reviewing guidance in response to aged care reforms.Establishing frameworks for technical guidance documentation and embedding processes for ongoing maintenance of technical guidance Undertaking knowledge management activities...
Austcorp Executive Recruitment PTY LtdAdelaide SA
Criteria Ideally qualified in Business, Hospitality, Engineering or Facilities Management along with a strong understanding of Integrated Facilities Management – Technical Maintenance, Cleaning, Grounds, Support Services, Building Trades and Hygiene...
SpaceindustryAdelaide SA
implements, and leads delivery of ELA’s Launch Australian Launch Facility Licence and Launch Permit Application framework as well as supports internal business legal counsel.Regulatory and Compliance Manager dutiesEnsure Arnhem Space Centre is working within...
SAABAdelaide SA
Specialist Engineering, you will play a critical role in leading our specialist engineering teams, collaborating with our Combat Management Systems Products and Integration leaders to provide the on time capability required to deliver our technical...
Schneider Electric Norge ASSouth Australia
have an exciting opportunity for a Primary Technical Support Engineer to join our Customer Experience team. Based in Adelaide, this role will report into Advanced Technical Support Manager. Our team’s mission is to be Customer’s first advocate & connect...
Allied HealthcareSouth Australia
Profectus Recruitment are proud to be partnered with an expanding consultancy who is hiring for a Business Development Support Manager. This role would suit anambitious, self-motivated individual to support the business development function...
Get new jobs by email!
Get email updates for the latest Tech Support Manager jobs in Adelaide
It's free, and you can cancel email updates at any time
Service Delivery Coordinator
Datacom | Adelaide | Full-time | apply.workable.com |
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (Your Why)
Our Service Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You can be proactive, innovative and look at ways to improve people’s lives through technology.
As Service Delivery Coordinator, you will play a key part in ensuring that all contracted services are delivered to clients in accordance with contracts. The Service Delivery Coordinator provides a single point of contact for customers in relation to the provision of contracted services and is responsible for aligning the customers’ requirements and expectations with Datacom’s service levels.
You will support customers end to end, as well as work in conjunction with the Service Delivery Managers to provide support for Datacom’s larger customer base.
This role can be based in Brisbane or Melbourne.
We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!
What You’ll Do
At the moment, as Service Delivery Coordinator you will be focused on:
• Contract and commercial management
• Service management and operational delivery
• Virtual team management
• Financial management
• Admin services
• Customer relationship management and customer satisfaction
• Reporting
• Continual service improvement and innovation.
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
What You’ll Bring
We are looking for someone with approximately 1 year of IT experience, preferably from within an IT managed services environment. You’ll be passionate about customer experience, be organised, and understand service delivery and SLA conformance.
Ideally you’ll have a good grasp of service management methodologies including ITIL, along with a sound understanding of technical concepts and frameworks. You will have excellent verbal and written communication and your customer relationship building and management skills will be second to none.
Project management experience or exposure would be a huge advantage.
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work.
You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (Your Why)
Our Service Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You can be proactive, innovative and look at ways to improve people’s lives through technology.
As Service Delivery Coordinator, you will play a key part in ensuring that all contracted services are delivered to clients in accordance with contracts. The Service Delivery Coordinator provides a single point of contact for customers in relation to the provision of contracted services and is responsible for aligning the customers’ requirements and expectations with Datacom’s service levels.
You will support customers end to end, as well as work in conjunction with the Service Delivery Managers to provide support for Datacom’s larger customer base.
This role can be based in Brisbane or Melbourne.
We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!
What You’ll Do
At the moment, as Service Delivery Coordinator you will be focused on:
• Contract and commercial management
• Service management and operational delivery
• Virtual team management
• Financial management
• Admin services
• Customer relationship management and customer satisfaction
• Reporting
• Continual service improvement and innovation.
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
What You’ll Bring
We are looking for someone with approximately 1 year of IT experience, preferably from within an IT managed services environment. You’ll be passionate about customer experience, be organised, and understand service delivery and SLA conformance.
Ideally you’ll have a good grasp of service management methodologies including ITIL, along with a sound understanding of technical concepts and frameworks. You will have excellent verbal and written communication and your customer relationship building and management skills will be second to none.
Project management experience or exposure would be a huge advantage.
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work.
You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
Recommended jobs: