HealthcareLink SupportMelbourne VIC
Supportive Management Team
• Commitment to Quality Patient Care
• Full-time roles available
• Staff Benefits!!
We are currently seeking an experienced Registered Nurse to join the team on a full-time basis. You will play a key role within...
Avis Budget GroupAustralia
Causal PayAbout Avis Budget Group We don't just rent cars.We're changing the way people move.Across our world
• famous brands
• Avis, Budget, Zipcar, and Apex
• we're leading the way for the global mobility industry.Our brands represent a mobility ecosystem of more than 11,000 locations in approximate...
TrellixMelbourne VIC
The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value...
Lucid SoftwareMelbourne VIC
customer’s business objectives and providing change management and subject matter expertise to support their customers in achieving those objectives through the Lucid Suite.
Responsibilities:
Develop a deep understanding of the Lucid Suite, demonstrate how...
eSentireMelbourne VIC
colleagues face to face, or using a video conference technology. About The Role We are building a team of passionate customer facing Customer Success Managers to join our Customer Success and Technical Deployments team.
This is a multi-faceted role, laser...
Prestige StaffingMildura
Our client, a local Retirement Village, is currently searching for a dedicated and reliable Maintenance Person to join their team.With 119 homes and a community of 150 residents, the role is integral to ensuring the smooth operation and upkeep of the Retirement Village.The ideal candidate will pos...
Prestige StaffingMildura
We're expanding! As we enter a period of strong growth, we are looking for a professional individual to join our esteemed team in an Administration Support position.Prestige Staffing was established in 1999 to provide professional staffing solutions to businesses and organisations of all sizes ...
Prestige StaffingMildura
Our client is a locally owned and multi-faceted business specialising in the construction, installation, and servicing of swimming pools and spas.In addition to their comprehensive pool and spa services, our client takes pride in offering a wide range of high-quality pool chemicals and accessories t...
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Customer Support Group Manager
Page Personnel | Melbourne | AU$150,000/year | pagepersonnel.com.au |
About Our Client
Our client, a leading software platform for the property management industry, is on a mission to redefine industry standards through innovation. With a focus on fostering a culture of growth and empowerment, they're seeking a skilled Customer Support Group Manager to join their team.
Job Description
The main responsibilities will include but not limited to:
• Lead, organise, and inspire a growing Customer Support Group
• Possess a problem-solving mindset and collaborate closely with operational, product and technical teams to enhance the customer product experience.
• Work with internal stakeholders to ensure continuous improvement in our customer service levels
• Thrive in cross-functional teams within a dynamic work environment.
• Serve as a mentor and escalation point for customer issues, ensuring swift and effective resolution.
• Foster a positive and vibrant culture within the support group.
• Analyse data trends to identify opportunities for efficiency improvements and establish internal feedback loops for ongoing enhancements.
• Develop and maintain reporting tools and dashboards to monitor activity, uncover trends, and provide insights for long-term solutions.
• Provide professional development, training, and mentorship to support team leads.
• Uphold and surpass customer expectations in alignment with our service level agreements.
• Define pathways for customers to self-serve, minimising the need for direct engagement, and take ownership of the support knowledge base.
The Successful Applicant
We're in search of a passionate and energetic Customer Support Group Manager to lead and scale a high-performing team dedicated to delivering world-class support to our diverse user base. You are an experienced technical leader with 5+ years of team management experience in fast-paced customer support environments across multiple levels.
Championing a customer-centric approach, you strive for excellence in every interaction and have a proven track record in building and leading customer-facing support teams. Your strong leadership, problem-solving, and analytical skills, coupled with your ability to collaborate across teams, makes you an ideal candidate.
Success in this role requires a knack for optimising processes, achieving KPIs, and leveraging data to drive superior outcomes for our customers. Additionally, your experience in providing quality support for both B2B and B2C SaaS and/or other technology platforms, along with your strong planning, organising, and conflict resolution skills, will be invaluable in maintaining a positive and vibrant culture within the support group.
What's on Offer
• Permanent Full-time Role
• Dynamic, innovative and growing business
• $140,000 - $150,000 + super (pending experience)
• CBD Location with WFH options Hybrid
Our client, a leading software platform for the property management industry, is on a mission to redefine industry standards through innovation. With a focus on fostering a culture of growth and empowerment, they're seeking a skilled Customer Support Group Manager to join their team.
Job Description
The main responsibilities will include but not limited to:
• Lead, organise, and inspire a growing Customer Support Group
• Possess a problem-solving mindset and collaborate closely with operational, product and technical teams to enhance the customer product experience.
• Work with internal stakeholders to ensure continuous improvement in our customer service levels
• Thrive in cross-functional teams within a dynamic work environment.
• Serve as a mentor and escalation point for customer issues, ensuring swift and effective resolution.
• Foster a positive and vibrant culture within the support group.
• Analyse data trends to identify opportunities for efficiency improvements and establish internal feedback loops for ongoing enhancements.
• Develop and maintain reporting tools and dashboards to monitor activity, uncover trends, and provide insights for long-term solutions.
• Provide professional development, training, and mentorship to support team leads.
• Uphold and surpass customer expectations in alignment with our service level agreements.
• Define pathways for customers to self-serve, minimising the need for direct engagement, and take ownership of the support knowledge base.
The Successful Applicant
We're in search of a passionate and energetic Customer Support Group Manager to lead and scale a high-performing team dedicated to delivering world-class support to our diverse user base. You are an experienced technical leader with 5+ years of team management experience in fast-paced customer support environments across multiple levels.
Championing a customer-centric approach, you strive for excellence in every interaction and have a proven track record in building and leading customer-facing support teams. Your strong leadership, problem-solving, and analytical skills, coupled with your ability to collaborate across teams, makes you an ideal candidate.
Success in this role requires a knack for optimising processes, achieving KPIs, and leveraging data to drive superior outcomes for our customers. Additionally, your experience in providing quality support for both B2B and B2C SaaS and/or other technology platforms, along with your strong planning, organising, and conflict resolution skills, will be invaluable in maintaining a positive and vibrant culture within the support group.
What's on Offer
• Permanent Full-time Role
• Dynamic, innovative and growing business
• $140,000 - $150,000 + super (pending experience)
• CBD Location with WFH options Hybrid
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