HaysMelbourne VIC, 2 km from Docklands
Your new companyA growing Managed Service Provider in Melbourne's North-West requires a Level 2.5 Service Desk Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment...
Avis Budget GroupAustralia
Causal PayAbout Avis Budget Group We don't just rent cars.We're changing the way people move.Across our world
• famous brands
• Avis, Budget, Zipcar, and Apex
• we're leading the way for the global mobility industry.Our brands represent a mobility ecosystem of more than 11,000 locations in approximate...
Hyatt Hotels CorporationMelbourne VIC, 2 km from Docklands
of the Bell Desk department by promptly assisting guests entering and leaving the hotel, whilst providing an excellent and consistent level of service to our customers in accordance with Hyatt International’s brand standards.
Working in a team of 20, you...
Beyond Bank AustraliaMelbourne VIC, 2 km from Docklands
Promote a positive risk culture, applying risk management principles in decision-making. Ensure effective IT Governance processes, including Service Desk, Change, and Incident Management. Oversee IT operations to troubleshoot and guarantee...
First FocusMelbourne VIC, 2 km from Docklands
for your clients. We find and retain the best. Best Service Desk, best Project Engineers, best team! RoleTAMs at First Focus combine their deeptechnicalskills and experience in IT systems administration with a desire to provide genuine customer service...
ClearCompanyMelbourne VIC, 2 km from Docklands
Strong knowledge of business strategy, service design of experience principles in a contact centre or Service Desk environment · Strong business acumen with the ability to deep dive into data to find root cause issues and find solutions that improve...
Resources GroupMelbourne VIC, 2 km from Docklands
development activities. The types of projects you could expect to get involved with include EVP, brand strategy, brand architecture, design strategy, foresight, trends, package design, product & service innovation. Clients range from fmcg and retail, to global...
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Service Desk Officer
Michael Page | Melbourne | AU$129,990/year | michaelpage.com.au |
About Our Client
Our client sits within the construction Industry.
Job Description
The successful applicant will be responsible for:
• Responding to support requests and inquiries from end-users in a professional and timely manner.
• Troubleshooting hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Installing, configuring, and maintaining operating systems, software applications, and device drivers.
• Collaborating with other IT team members to escalate and resolve complex technical issues.
• Documenting support activities, solutions, and procedures to build a knowledge base for future reference.
• Assisting in IT projects and initiatives as needed, including system upgrades and deployments.
The Successful Applicant
The successful applicant will ideally possess the following:
• Respond to incoming service requests and inquiries via phone, email, or ticketing system in a professional and courteous manner.
• Provide technical support and troubleshooting assistance for hardware, software, and network-related issues.
• Diagnose and resolve basic technical problems, escalating more complex issues to Level 2 support as necessary.
• Document all service requests and resolutions accurately and thoroughly in the ticketing system.
• Proactively monitor systems and networks to identify and address potential issues before they escalate.
• Collaborate with other team members to share knowledge and best practices for improving service delivery.
What's on Offer
Whats on Offer:
• Professional development and training opportunities.
• A dynamic work environment that fosters creativity and innovation
Our client sits within the construction Industry.
Job Description
The successful applicant will be responsible for:
• Responding to support requests and inquiries from end-users in a professional and timely manner.
• Troubleshooting hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Installing, configuring, and maintaining operating systems, software applications, and device drivers.
• Collaborating with other IT team members to escalate and resolve complex technical issues.
• Documenting support activities, solutions, and procedures to build a knowledge base for future reference.
• Assisting in IT projects and initiatives as needed, including system upgrades and deployments.
The Successful Applicant
The successful applicant will ideally possess the following:
• Respond to incoming service requests and inquiries via phone, email, or ticketing system in a professional and courteous manner.
• Provide technical support and troubleshooting assistance for hardware, software, and network-related issues.
• Diagnose and resolve basic technical problems, escalating more complex issues to Level 2 support as necessary.
• Document all service requests and resolutions accurately and thoroughly in the ticketing system.
• Proactively monitor systems and networks to identify and address potential issues before they escalate.
• Collaborate with other team members to share knowledge and best practices for improving service delivery.
What's on Offer
Whats on Offer:
• Professional development and training opportunities.
• A dynamic work environment that fosters creativity and innovation