Service Operator Team Leader | Rail
Journey Beyond | Adelaide | Full-time | apply.workable.com |
About Us
Journey Beyond is focused on bringing Australia's unique and iconic experiences to life. Journey Beyond has an extensive national footprint and is one of the country's largest experiential tourism businesses.
We aim to take our guests beyond, ignite their imagination, and transform amazing into breathtaking.
About the Role
Based at Adelaide Parklands Terminal, the Service Operator Team Leader is responsible for ensuring the cleanliness of guest cabins, lounge and restaurant carriages on-train and public areas off-train. The role will provide support to the Housekeeping Supervisor through coaching and training initiatives.
This is a guest facing role.
The key responsibilities include:
• Conduct daily briefings with the staff to keep them abreast of day-to-day requirements such as train turn-arounds, deep cleaning and areas requiring special attention
• Supervise the work environment as the team work in line with the desired instruction and systems that are in place
• Prepare cleaning schedules for the return of all carriage cabins, lounge and restaurant carriages from rolling stock operations, ensuring the teams operating rhythm is planned and organised
• Monitor the quality of linen and record and report any identified issues for supplier resolution
• Report maintenance faults, damage to furniture and fittings in all areas to the appropriate person.
• Reporting and administrative tasks as required.
• Ensure all employees comply with grooming and uniform standards
• Meet all systems, practices and procedures required for food safety standards in compliance with HACCP requirements.
• Experience with computers and reporting is also required.
What do we offer?
General discounts on Journey Beyond travel and experiences
Study Assistance Policy
Employee Referral Policy
Private Health discounts
Discounts on Journey Beyond merchandise
About You
You will have proven experience leading a small team in Housekeeping/Logistics or similar, with strong communication and organisational skills.
Apply today!
Journey Beyond is focused on bringing Australia's unique and iconic experiences to life. Journey Beyond has an extensive national footprint and is one of the country's largest experiential tourism businesses.
We aim to take our guests beyond, ignite their imagination, and transform amazing into breathtaking.
About the Role
Based at Adelaide Parklands Terminal, the Service Operator Team Leader is responsible for ensuring the cleanliness of guest cabins, lounge and restaurant carriages on-train and public areas off-train. The role will provide support to the Housekeeping Supervisor through coaching and training initiatives.
This is a guest facing role.
The key responsibilities include:
• Conduct daily briefings with the staff to keep them abreast of day-to-day requirements such as train turn-arounds, deep cleaning and areas requiring special attention
• Supervise the work environment as the team work in line with the desired instruction and systems that are in place
• Prepare cleaning schedules for the return of all carriage cabins, lounge and restaurant carriages from rolling stock operations, ensuring the teams operating rhythm is planned and organised
• Monitor the quality of linen and record and report any identified issues for supplier resolution
• Report maintenance faults, damage to furniture and fittings in all areas to the appropriate person.
• Reporting and administrative tasks as required.
• Ensure all employees comply with grooming and uniform standards
• Meet all systems, practices and procedures required for food safety standards in compliance with HACCP requirements.
• Experience with computers and reporting is also required.
What do we offer?
General discounts on Journey Beyond travel and experiences
Study Assistance Policy
Employee Referral Policy
Private Health discounts
Discounts on Journey Beyond merchandise
About You
You will have proven experience leading a small team in Housekeeping/Logistics or similar, with strong communication and organisational skills.
Apply today!
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