Guest Experience Duty Supervisor
Chadstone | careers-anz-merlinentertainments.icims.com |
What you'll bring to the team:
• Do you have the Magic in you to create memorable experiences all for the love of fun?
• Do you wish to cast a spell of laughter and enjoyment to the people around you?
• Want to join a team that creates smiles and memories globally on a daily basis?
• Do you have an interest (or a LOVE) for all things LEGO?
Sounds like you may have what it takes to join us at Legoland Discovery Centre Melbourne as one of our Duty Supervisors!
This role is an onsite role – Full time or part time for the right candidate!
What do you do in this role, you ask? Great question!
This role will see you leading the Operations team to drive Guest Engagement and Satisfaction at Legoland Discovery Centre Melbourne in Chadstone Shopping Centre. You will work closely with the Supervisory and Management team to create, implement, and drive
operational strategies to exceed guest’s expectations and KPI targets. Our attraction includes multiple zones, 2 rides, 2 separate soft play areas, a 4D cinema, Virtual Reality pods, plus LOTS of other amazing LEGO-themed fun areas – and you will be our onsite supervisor making sure our guests have the most marvelous time!
So, what are some things you may be doing in a day?
• Duty management of the attraction (on a weekly roster with the other duty managers)
• Ensuring guest effective guest communication and managing escalations of guest enquiries
• Driving Health and Safety throughout the attraction through monitoring of site incident reporting, audits, and spot checks
• Ensuring Profit Protection policies and procedures are adhered to by all levels of staff
• Leading and coaching the amazing frontline team to deliver excellent guest interaction and service with a “guest obsessed” mindset
• Working with key stakeholders to ensure the attraction is running clean and efficient
• Communication, communication, communication – to the team AND our guests
About Us
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.
We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.
Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlin’s Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.
Qualifications & Experience:
Think that sounds like ‘Everything Is AWESOME’? Great! Here are somethings we think you might need:
To shine in any of our roles, a passion for LEGO, Guests and GREAT customer service is essential… even more of a bonus is if
you are as LEGO-obsessed as us! Other criteria include:
• 1-2 years’ experience in a role leading a team
• Experience working in the tourism, visitor attraction, play centre, recreation or similar industry
• Experience in customer service with a focus on effective conflict resolution
• Proven ability to multi-task
• Desire to work in a fast-paced environment
• A fun and positive approach to your work
• Cash handling experience is a positive
• Experience in POS systems in a ticketing or retail setting advantageous
• Successful candidates will have to provide a valid Victorian Working with Children Check
• The ability to work a roster which may include weekends, school holidays, and/or public holidays – we are a kids attraction after all!
So, if you are vibrant and enthusiastic about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!
Benefits:
• A staff LEGO discount in our LEGO retail store + plus access to staff promotions and sales
• Corporate benefits including free access to all our Merlin Entertainments attractions worldwide
• Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
• Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
• Being part of a business built on fun
Pay Range: Competitive
• Do you have the Magic in you to create memorable experiences all for the love of fun?
• Do you wish to cast a spell of laughter and enjoyment to the people around you?
• Want to join a team that creates smiles and memories globally on a daily basis?
• Do you have an interest (or a LOVE) for all things LEGO?
Sounds like you may have what it takes to join us at Legoland Discovery Centre Melbourne as one of our Duty Supervisors!
This role is an onsite role – Full time or part time for the right candidate!
What do you do in this role, you ask? Great question!
This role will see you leading the Operations team to drive Guest Engagement and Satisfaction at Legoland Discovery Centre Melbourne in Chadstone Shopping Centre. You will work closely with the Supervisory and Management team to create, implement, and drive
operational strategies to exceed guest’s expectations and KPI targets. Our attraction includes multiple zones, 2 rides, 2 separate soft play areas, a 4D cinema, Virtual Reality pods, plus LOTS of other amazing LEGO-themed fun areas – and you will be our onsite supervisor making sure our guests have the most marvelous time!
So, what are some things you may be doing in a day?
• Duty management of the attraction (on a weekly roster with the other duty managers)
• Ensuring guest effective guest communication and managing escalations of guest enquiries
• Driving Health and Safety throughout the attraction through monitoring of site incident reporting, audits, and spot checks
• Ensuring Profit Protection policies and procedures are adhered to by all levels of staff
• Leading and coaching the amazing frontline team to deliver excellent guest interaction and service with a “guest obsessed” mindset
• Working with key stakeholders to ensure the attraction is running clean and efficient
• Communication, communication, communication – to the team AND our guests
About Us
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.
We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.
Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlin’s Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.
Qualifications & Experience:
Think that sounds like ‘Everything Is AWESOME’? Great! Here are somethings we think you might need:
To shine in any of our roles, a passion for LEGO, Guests and GREAT customer service is essential… even more of a bonus is if
you are as LEGO-obsessed as us! Other criteria include:
• 1-2 years’ experience in a role leading a team
• Experience working in the tourism, visitor attraction, play centre, recreation or similar industry
• Experience in customer service with a focus on effective conflict resolution
• Proven ability to multi-task
• Desire to work in a fast-paced environment
• A fun and positive approach to your work
• Cash handling experience is a positive
• Experience in POS systems in a ticketing or retail setting advantageous
• Successful candidates will have to provide a valid Victorian Working with Children Check
• The ability to work a roster which may include weekends, school holidays, and/or public holidays – we are a kids attraction after all!
So, if you are vibrant and enthusiastic about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!
Benefits:
• A staff LEGO discount in our LEGO retail store + plus access to staff promotions and sales
• Corporate benefits including free access to all our Merlin Entertainments attractions worldwide
• Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
• Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
• Being part of a business built on fun
Pay Range: Competitive
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