Service Support Coordinator
Rentokil Initial | Perth | Full-time | apply.workable.com |
Rentokil is looking for an organised Service Support Coordinator with strong administrative and communication skills to join the team in Perth on a full-time basis.
The core responsibilities in this role include:
• Organisation and scheduling of regular field service activities
• Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
• Organise installations and jobs for completion within divisional time frames and expectations
• Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-standard service calls
• Deal with all paperwork and administration related to service activities and routing of documents for entry into Branch Contracts Computer System
• Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
• Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention
The ideal candidate will have:
• Excellent phone etiquette
• Strong written and verbal communication skills
• Proficient in Microsoft Office programs
• Ability to give clear instructions
• Strong collaboration skills
As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.
About Us -
Rentokil Initial is one of the largest business services companies in the world. The UK-based company operates in all major economies of Europe, North America, Africa, Asia and Pacific. The company has some 34,000 employees providing a range of support services in over 50 countries worldwide, whilst retaining the agility and characteristics of a local company.
If you are looking for a diverse and exciting role with the opportunity to advance your career, then this is the role for you - APPLY NOW!
The core responsibilities in this role include:
• Organisation and scheduling of regular field service activities
• Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
• Organise installations and jobs for completion within divisional time frames and expectations
• Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-standard service calls
• Deal with all paperwork and administration related to service activities and routing of documents for entry into Branch Contracts Computer System
• Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
• Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention
The ideal candidate will have:
• Excellent phone etiquette
• Strong written and verbal communication skills
• Proficient in Microsoft Office programs
• Ability to give clear instructions
• Strong collaboration skills
As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.
About Us -
Rentokil Initial is one of the largest business services companies in the world. The UK-based company operates in all major economies of Europe, North America, Africa, Asia and Pacific. The company has some 34,000 employees providing a range of support services in over 50 countries worldwide, whilst retaining the agility and characteristics of a local company.
If you are looking for a diverse and exciting role with the opportunity to advance your career, then this is the role for you - APPLY NOW!
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