Service Desk Officer
About Our Client
Our client, a top Australian legal chambers based in Melbourne CBD and recognised as an employer of choice in Professional Services, seeks a personable and self-assured individual to offer efficient administrative assistance amid team expansion.
Job Description
• Update the system with customer and client information.
• Answer inbound calls and make outbound calls as required.
• Update the system with customer and client information.
• Answer inbound calls and make outbound calls as required.
• Book appointments and follow up with confirmation.
• Diary and email management
• Manage and update all office documentation.
• Respond to queries from staff, including transferring calls and providing messages to the appropriate staff member.
• Assist management with administration duties and tasks as required.
• Prepare documents for internal and external use.
• All further administrative duties including creation/collation of documents, filling, scanning and other ad-hoc duties.
The Successful Applicant
The successful candidate must possess a strong "can do" approach whilst having the ability to work both autonomously and within a team. A high standard of attention to detail and time management skills are imperative along with the ability to provide a high level of professionalism and customer service to both internal and external stake holders.
The working environment a collaborative one where team spirit and open, honest communication is encouraged.
What's on Offer
The passionate team are extremely down to earth. This position is dynamic and varied, it will suit a go getter who values the impact and importance of the secretarial function.
As well as a competitive salary, you'll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. You will be trusted, respected, and considered by everyone, knowing your difference will make the difference.
Our client, a top Australian legal chambers based in Melbourne CBD and recognised as an employer of choice in Professional Services, seeks a personable and self-assured individual to offer efficient administrative assistance amid team expansion.
Job Description
• Update the system with customer and client information.
• Answer inbound calls and make outbound calls as required.
• Update the system with customer and client information.
• Answer inbound calls and make outbound calls as required.
• Book appointments and follow up with confirmation.
• Diary and email management
• Manage and update all office documentation.
• Respond to queries from staff, including transferring calls and providing messages to the appropriate staff member.
• Assist management with administration duties and tasks as required.
• Prepare documents for internal and external use.
• All further administrative duties including creation/collation of documents, filling, scanning and other ad-hoc duties.
The Successful Applicant
The successful candidate must possess a strong "can do" approach whilst having the ability to work both autonomously and within a team. A high standard of attention to detail and time management skills are imperative along with the ability to provide a high level of professionalism and customer service to both internal and external stake holders.
The working environment a collaborative one where team spirit and open, honest communication is encouraged.
What's on Offer
The passionate team are extremely down to earth. This position is dynamic and varied, it will suit a go getter who values the impact and importance of the secretarial function.
As well as a competitive salary, you'll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. You will be trusted, respected, and considered by everyone, knowing your difference will make the difference.
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