Systems Operator Engineer
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com.
Roles and Responsibilities:
• Reporting to the System Operations Team Lead you will be responsible for the timely activation of processes and procedures, minimising potential revenue loss due to system incidents and assist to ensure highly available platforms, products and services are accessible 24/7/365 across all geographic locations.
• Manage and own service delivery events, incidents, problems, and changes working with the technology team.
• Monitor the system and platform health and take the necessary actions to resolve any incidents or alerts.
• Manage service continuity through effective disaster recovery and business continuity planning.
• Provide effective communication of outages and service reporting to the business.
• Recommend process changes for better product line adoption across technology.
• Ensure adherence to Service Level Agreements.
• Ensure all services meet security and risk compliance aligned to the standards.
• Ensure all information security controls are adhered to.
• Design and delivery of solutions in line with information security standards and guidelines.
• Ensure applications, platforms, products, and technology products are compliant to industry regulations.
• Provide outstanding customer service and experiences, own and take action on issues effectively and efficiently.
• Strive to exceed customer expectations.
• Promote and enable an environment of positivity, self-empowerment/improvement and development.
• Mentor, support and work with your team to identify and provide opportunities to extend their capabilities.
Skills and Experience Required:
• 4 years’ experience in Technology operations and 2+ years’ experience in an operational team in a complex enterprise and highly regulated environment.
• Proven experience of 24x7x365 hardware and software support with strong technical expertise across a range of technologies.
• Proven ability to deliver quality service/outcomes in a fast pace and challenging environment.
• Secure understanding of service levels from a commercial perspective.
• Experience with windows and server administration and scripting.
• Experienced in agile, lean, DevOps, and other best (and next) practice.
• An extensive understanding of the Information and Technology industry, as well as technology trends and next practice.
• Proven experience in developing and maintaining strong relationships across business and technology teams.
Preference for candidates experienced with:
• Systems and hardware support experience operating in 24*7*365 support model.
• Experience in monitoring and supporting complex business critical applications including gaming and wagering applications.
• Candidates with Gaming and wagering licenses.
• Working from office in a secured location.
Preferred Location
• Melbourne
Equal Employment Opportunity Statement for Australia:
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.
If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number or contact us on +61 2 9005 5000.
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data.
Read more about our Privacy Statement.
We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com.
Roles and Responsibilities:
• Reporting to the System Operations Team Lead you will be responsible for the timely activation of processes and procedures, minimising potential revenue loss due to system incidents and assist to ensure highly available platforms, products and services are accessible 24/7/365 across all geographic locations.
• Manage and own service delivery events, incidents, problems, and changes working with the technology team.
• Monitor the system and platform health and take the necessary actions to resolve any incidents or alerts.
• Manage service continuity through effective disaster recovery and business continuity planning.
• Provide effective communication of outages and service reporting to the business.
• Recommend process changes for better product line adoption across technology.
• Ensure adherence to Service Level Agreements.
• Ensure all services meet security and risk compliance aligned to the standards.
• Ensure all information security controls are adhered to.
• Design and delivery of solutions in line with information security standards and guidelines.
• Ensure applications, platforms, products, and technology products are compliant to industry regulations.
• Provide outstanding customer service and experiences, own and take action on issues effectively and efficiently.
• Strive to exceed customer expectations.
• Promote and enable an environment of positivity, self-empowerment/improvement and development.
• Mentor, support and work with your team to identify and provide opportunities to extend their capabilities.
Skills and Experience Required:
• 4 years’ experience in Technology operations and 2+ years’ experience in an operational team in a complex enterprise and highly regulated environment.
• Proven experience of 24x7x365 hardware and software support with strong technical expertise across a range of technologies.
• Proven ability to deliver quality service/outcomes in a fast pace and challenging environment.
• Secure understanding of service levels from a commercial perspective.
• Experience with windows and server administration and scripting.
• Experienced in agile, lean, DevOps, and other best (and next) practice.
• An extensive understanding of the Information and Technology industry, as well as technology trends and next practice.
• Proven experience in developing and maintaining strong relationships across business and technology teams.
Preference for candidates experienced with:
• Systems and hardware support experience operating in 24*7*365 support model.
• Experience in monitoring and supporting complex business critical applications including gaming and wagering applications.
• Candidates with Gaming and wagering licenses.
• Working from office in a secured location.
Preferred Location
• Melbourne
Equal Employment Opportunity Statement for Australia:
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.
If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number or contact us on +61 2 9005 5000.
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data.
Read more about our Privacy Statement.
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