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Field Technical Specialist - Victoria
Abbott Laboratories | Macquarie Park | www.jobs.abbott |
Primary Job Function
This role is responsible for providing technical expertise at implant/follow up, troubleshooting and supporting clinicians and Territory Managers in Victoria.
Core Job Responsibilities
• Liaise with Education to ensure personal levels of technical competence are at the highest Neuromodulation standard.
• Initiate a method of ongoing communication to all Territory Managers and other employees ensuring expertise is shared by all.
• Shared account management and ownership, in consultation with the Territory Manager.
• Liaising with Territory Management re Neuromodulation promotion, product, therapies, service and support.
• Provide feedback re competition activity, and customer comments/feedback.
• Provide procedure support through patient education, post-operative patient support and ongoing programming.
• Maintain technical competency through training and education including knowledge of therapies and procedures.
• Maintain up to date product knowledge and actively participate in education programs.
• Complete monthly reports as required.
• Document all implant/programming attendance.
• Assist with product marketing and launches.
• Provide market feedback on product and competitor activity.
• Attend to/comply with customer service and other administrative requirements within the required timeframe.
• Ensure maintenance of company property/assets.
• Have a sound understanding of, and comply with, the industry (MTAA), Code of Conduct and Company Compliance requirements.
• Handle and document customer complaints according to Field Event Reporting Standard Operating Procedure.
• Knowledge of and commitment to the requirements of the Quality Management System.
• Knowledge of and commitment to Work, Health & Safety responsibilities.
• Action any other customer complaints.
• Perform other related functions and responsibilities as directed by Manager.
Duration of Contract
12 – 18 month maximum term (Parental Leave) contract.
Minimum Education
• Tertiary qualifications in a related field is desirable but not essential.
Minimum Experience and Skills
• Experience in the clinical support of medical devices is highly regarded but not essential.
• An ability to demonstrate a high degree of technical capability
• Maintains focus and control in stressful circumstances.
• Is able to develop and maintain a network of contacts; acts in a way that indicates understanding and accurate interpretation of others concerns and feelings.
• Demonstrates belief in own abilities, and the willingness to exercise one’s own judgment, especially under challenging circumstances.
Quality, Safety & Environmental Responsibilities
• Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms.
• Meet the requirements of ISO by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met.
• Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues and/or the environment.
Capabilities
Abbott First – Servant Leadership; Ownership; Transparent; One Team; Judgment
One Step Ahead – Insight Driven; Decisiveness; Anticipatory Problem Solving
Play to Win – Drive the Market; Strategic; Results Focused
Powered by People – Build Trust; Coach & Develop; Create Culture; Inclusive
Note: This job description describes the principal and main elements of the job. It is a guide to the nature and main duties of the job as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.
This role is responsible for providing technical expertise at implant/follow up, troubleshooting and supporting clinicians and Territory Managers in Victoria.
Core Job Responsibilities
• Liaise with Education to ensure personal levels of technical competence are at the highest Neuromodulation standard.
• Initiate a method of ongoing communication to all Territory Managers and other employees ensuring expertise is shared by all.
• Shared account management and ownership, in consultation with the Territory Manager.
• Liaising with Territory Management re Neuromodulation promotion, product, therapies, service and support.
• Provide feedback re competition activity, and customer comments/feedback.
• Provide procedure support through patient education, post-operative patient support and ongoing programming.
• Maintain technical competency through training and education including knowledge of therapies and procedures.
• Maintain up to date product knowledge and actively participate in education programs.
• Complete monthly reports as required.
• Document all implant/programming attendance.
• Assist with product marketing and launches.
• Provide market feedback on product and competitor activity.
• Attend to/comply with customer service and other administrative requirements within the required timeframe.
• Ensure maintenance of company property/assets.
• Have a sound understanding of, and comply with, the industry (MTAA), Code of Conduct and Company Compliance requirements.
• Handle and document customer complaints according to Field Event Reporting Standard Operating Procedure.
• Knowledge of and commitment to the requirements of the Quality Management System.
• Knowledge of and commitment to Work, Health & Safety responsibilities.
• Action any other customer complaints.
• Perform other related functions and responsibilities as directed by Manager.
Duration of Contract
12 – 18 month maximum term (Parental Leave) contract.
Minimum Education
• Tertiary qualifications in a related field is desirable but not essential.
Minimum Experience and Skills
• Experience in the clinical support of medical devices is highly regarded but not essential.
• An ability to demonstrate a high degree of technical capability
• Maintains focus and control in stressful circumstances.
• Is able to develop and maintain a network of contacts; acts in a way that indicates understanding and accurate interpretation of others concerns and feelings.
• Demonstrates belief in own abilities, and the willingness to exercise one’s own judgment, especially under challenging circumstances.
Quality, Safety & Environmental Responsibilities
• Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms.
• Meet the requirements of ISO by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met.
• Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues and/or the environment.
Capabilities
Abbott First – Servant Leadership; Ownership; Transparent; One Team; Judgment
One Step Ahead – Insight Driven; Decisiveness; Anticipatory Problem Solving
Play to Win – Drive the Market; Strategic; Results Focused
Powered by People – Build Trust; Coach & Develop; Create Culture; Inclusive
Note: This job description describes the principal and main elements of the job. It is a guide to the nature and main duties of the job as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.
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