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Field Service Technician
ABB | Osborne Park | Full-time | careers.abb |
Field Service Technician
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Join us as Field Service Technician, where you will be executing service work according to agreed workflows and in accordance with ABB standard processes and safety guidelines and delivering excellent customer service to satisfy customers. You will be in close co-operation with customer and other ABB teams, taking actions to identify new service business opportunities for ABB in Electrification Business area.
Reporting to WA Field Service Manager and this position will be based in Osborne Park, Western Australia.
Your responsibilities
• Performing service tasks, identifying technical problems, and making analysis through remote or onsite activity in any service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, up-grades and retrofits, end of life services, replacements, etc.)
• Contributing to customer satisfaction by executing service work according to customer order and expectation. Creating and maintaining a good relationship with customers and understanding their needs. Identifying new sales opportunities and communicates them internally
• Coordinating, preparing, and ensuring that all materials, parts and equipment are available and at the appropriate quality for Service activities
• Preparing all documents and reports to be signed by the customer representative and reporting work done in a timely manner and following up when needed
• Identifying potential equipment failures and requesting proactive corrective actions. Troubleshooting equipment failure and making recommendations to avoid repeating the problem in the future
• Identifying suggestions for product and quality improvement and communicating them further in the ABB organization. Providing recommendations to management to improve operations and customer service
• Ensuring safe working procedures and practices are always followed including the wearing and maintaining of assigned personal protective equipment, attendance at required health, safety and environment training, reporting injury, incidents, hazards, and near miss events
Your background
• Electrical License mandatory for this role with minimum 4 years industry experience preferably with Switchgear
• Understanding and competence in Protection Relays with Primary and Secondary Injection Testing experience
• Computer literate being familiar with Microsoft and Windows
• Ability to amicably negotiate and provide good customer service
• Knowledge of Electrical testing fundamentals is an added advantage
• High level of mechanical aptitude and Interpretation of Electrical drawings skills
• Effective communication skills and ability to think wider to gain improvements
More about us
Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world’s demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live and work.
We develop innovative products, solutions and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers and power a sustainable future for society.
go.abb/electrification
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.
Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated
Work model: on site #LI-onsite
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Join us as Field Service Technician, where you will be executing service work according to agreed workflows and in accordance with ABB standard processes and safety guidelines and delivering excellent customer service to satisfy customers. You will be in close co-operation with customer and other ABB teams, taking actions to identify new service business opportunities for ABB in Electrification Business area.
Reporting to WA Field Service Manager and this position will be based in Osborne Park, Western Australia.
Your responsibilities
• Performing service tasks, identifying technical problems, and making analysis through remote or onsite activity in any service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, up-grades and retrofits, end of life services, replacements, etc.)
• Contributing to customer satisfaction by executing service work according to customer order and expectation. Creating and maintaining a good relationship with customers and understanding their needs. Identifying new sales opportunities and communicates them internally
• Coordinating, preparing, and ensuring that all materials, parts and equipment are available and at the appropriate quality for Service activities
• Preparing all documents and reports to be signed by the customer representative and reporting work done in a timely manner and following up when needed
• Identifying potential equipment failures and requesting proactive corrective actions. Troubleshooting equipment failure and making recommendations to avoid repeating the problem in the future
• Identifying suggestions for product and quality improvement and communicating them further in the ABB organization. Providing recommendations to management to improve operations and customer service
• Ensuring safe working procedures and practices are always followed including the wearing and maintaining of assigned personal protective equipment, attendance at required health, safety and environment training, reporting injury, incidents, hazards, and near miss events
Your background
• Electrical License mandatory for this role with minimum 4 years industry experience preferably with Switchgear
• Understanding and competence in Protection Relays with Primary and Secondary Injection Testing experience
• Computer literate being familiar with Microsoft and Windows
• Ability to amicably negotiate and provide good customer service
• Knowledge of Electrical testing fundamentals is an added advantage
• High level of mechanical aptitude and Interpretation of Electrical drawings skills
• Effective communication skills and ability to think wider to gain improvements
More about us
Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world’s demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live and work.
We develop innovative products, solutions and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers and power a sustainable future for society.
go.abb/electrification
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.
Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated
Work model: on site #LI-onsite
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