Local Service Manager - Pest
Rentokil Initial | Brisbane | Full-time | apply.workable.com |
Rentokil Pest Control have an excellent opportunity for a Local Service Manager to join our team in Brisbane on a permanent full time basis.
Reporting to the Pest Operations Manager, you will be responsible for managing and developing a team of Pest Technicians across the Brisbane region to ensure quality delivery of service and customer satisfaction.
The main duties for this role will include, but not be limited to:
• Supervise, develop and coach the Pest Technician team
• Conduct & participate in monthly team and safety pod meetings
• Conduct regular quality audits
• Conduct regular Technician Performance Assessments
• Inducting new staff members to the team
• Managing and scheduling service runs
• Administration related to servicing activities
• Managing customer feedback
The ideal candidate will possess:
• Previous experience in a Supervisory or Management role (minimum 2 years)
• Certificate IV Front line Management (desirable)
• Excellent customer service skills and negotiation skills
• People management skills
• Excellent communication skills, both written and verbal
• Ability to work well under pressure and meet KPI’s
• Time management skills
• A current Australian Driver's licence is essential
Please note that our recruitment process involves the completion of reference checks, medical checks, and police checks.
About Us-
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.
Employee Testimonials -
"As an Initial Hygiene Technician, I earn commission for sales leads and five-star online reviews."
Lisa Crow
"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."
Darran Gibson
Reporting to the Pest Operations Manager, you will be responsible for managing and developing a team of Pest Technicians across the Brisbane region to ensure quality delivery of service and customer satisfaction.
The main duties for this role will include, but not be limited to:
• Supervise, develop and coach the Pest Technician team
• Conduct & participate in monthly team and safety pod meetings
• Conduct regular quality audits
• Conduct regular Technician Performance Assessments
• Inducting new staff members to the team
• Managing and scheduling service runs
• Administration related to servicing activities
• Managing customer feedback
The ideal candidate will possess:
• Previous experience in a Supervisory or Management role (minimum 2 years)
• Certificate IV Front line Management (desirable)
• Excellent customer service skills and negotiation skills
• People management skills
• Excellent communication skills, both written and verbal
• Ability to work well under pressure and meet KPI’s
• Time management skills
• A current Australian Driver's licence is essential
Please note that our recruitment process involves the completion of reference checks, medical checks, and police checks.
About Us-
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.
Employee Testimonials -
"As an Initial Hygiene Technician, I earn commission for sales leads and five-star online reviews."
Lisa Crow
"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."
Darran Gibson
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