Customer Relations Officer- Complaints
The Customer Relations Officer is responsible for resolving complaints logged in the Complaints Database within the required SLA. Complaints can be received from various areas of the bank including, Contact Centre, Branch, CEO, Head of RBWM and also from Australian Financial Complaints Authority (AFCA).
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Responsible for monitoring and managing complaints logged in the Complaints database for Retail Banking customers. Across all personal banking products and collections complaints. […]
Effectively investigating and liaising with customers and AFCA where a customer has logged a complaint through...
[…]
Responsible for monitoring and managing complaints logged in the Complaints database for Retail Banking customers. Across all personal banking products and collections complaints. […]
Effectively investigating and liaising with customers and AFCA where a customer has logged a complaint through...
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