Avis Budget GroupAlexandria
About Avis Budget Group We don't just rent cars.We're changing the way people move.Across our world
• famous brands
• Avis, Budget, Zipcar, and Apex
• we're leading the way for the global mobility industry.Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 cou...
Gough RecruitmentRyde NSW, 16 km from Mount Colah
and negotiation skills. Proficiency in SAP or similar property management databases. Willingness to travel interstate and overseas as required. Valid driver's license. Benefits of Temp Work: Flexibility: Temporary roles offer flexibility in terms of work hours...
AbbottRyde NSW, 16 km from Mount Colah
supports two key business units: Cardiac Rhythm Management (CRM) and Electrophysiology Heart Failure (EPHF) DivisionsYour key responsibilities would include but not be limited to:Finance business partner to Corporate Accounts Manager responsible...
Pact GroupSydney NSW, 23 km from Mount Colah
design and manufacture.Job DescriptionJob DescriptionReporting to the Site Manager, the Engineering Maintenance Manager is a critical leadership role responsible for the operation and maintenance of all industrial plant and equipment, installations design...
Apple Inc.Sydney NSW, 23 km from Mount Colah
imagined, and now can't imagine living without. Every day, people do amazing things at Apple. What will you do?If you're looking for a fast paced and exciting opportunity, join us as our ANZ Finished Goods Distribution Centre Manager Support on a 24 month...
WärtsiläSydney NSW, 23 km from Mount Colah
General Manager, Business Reporting & Accounting, Energy Storage and Optimisation
Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market...
eFinancialCareers Ltd.Sydney NSW, 23 km from Mount Colah
Salesforce, ServiceNow, SAP, Workday, Pega, Oracle, Microsoft) to advise our customers and our internal teams on the right solutions and approach to enable the right level of protection, resilience, and compliance when designing, implementing, and maintaining...
Pact GroupSydney NSW, 23 km from Mount Colah
Management Systems, specifically knowledge in SAP Service Pack one (SP1)Inventory and stock management experience, ability to lead and improve on stock takes, receiving and SLOBs managementAdvanced skills in analyzing data for operational and performance...
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Consumer Care Advisor
ESTÉE LAUDER COMPANIES | Sydney | Full-time | au.fashionjobs.com |
The Consumer Care Advisor is responsible for handling all consumer inquiries (questions and complaints) in a professional manner ensuring that all communication adheres to Company Policy and Procedures and external legislation.
This position will have access to a range of confidential information and so will require the personal characteristics of discretion and integrity.
Key responsibilities but are not limited to:
Ensures customer and Market Growth
• Develop a comprehensive knowledge of all Brand Products including usage recommendations, promotional offers, events and pricing for both our e-commerce sites and instore for both Australia and New Zealand markets.
• Responsible for learning about all new products and discontinuations across all our ranges.
• Responsible for understanding our distribution points of sale for advising our consumers on where to buy.
• Handle consumer inquiries and complaints daily by phone and email and Live chat, WhatsApp as well as escalated social media cases, ensuring communication with consumers is accurate, prompt and professional and adhering to Company policy and procedures as all times.
• Handle all enquiries and support for all our e-commerce consumers including however not limited to Track and Trace, technical support and Order status or product enquiries.
• Attend team meetings and Brand or online meetings where required
• Maintain understanding of store Return rules, including Company stores, Corporate stores, Department, Freestanding and Salons
• Have a clear understanding of consumer engagement via business and media platforms
• Understand specific brand requirements for our consumers ie; MAC makeover details or specific consumer brand programmes
• Offer and process phone orders (Including credit card payments)
Manages Operational Effectiveness
• Assess each inquiry/Complaint and determine course of action; Refund/Replacement product of alternative product
• Obtain Ingredient listings requests and escalations to NY for further detail
• Handle with professionalism and empathy following procedure all Alleged product experiences and escalate to legal team in NY when require for further guidance.
• Re-orders for consumers through CS.net system and SAP where required. ie; consumer orders lost in transit.
• Manage and lead Consumer care support for business projects where required.
• Ensure that you have knowledge and access to all the latest Corporate statements for issues such as animal testing.
• Ensure that you have knowledge of Australian/NZ rulings on SPF products.
• Knowledge on when to follow mandatory reporting for Alleged product experience where specific SPF products has been used.
• Effective sourcing of Brand information daily where required for the team. ie; marketing calendars, pricing, brand information on discontinuations and new products.
Improves Business Processes
• Always maintain and update CRM system with accuracy and detail, ensuring integrity of customer information is accurate, and within accordance of quality expectation.
• Utilise the CRM database to record and track consumer history and identity consumer patterns, areas of concern to manage.
General
• Ability to process and Audit returned products for disposal.
• Ability to handle all customers through professional phone manner and understand when to escalate to avoid further consumer dissatisfaction.
• Other general tasks required by Manager from time to time.
• Responsible for gaining knowledge from self-learning brand product platforms.
• Working with team to ensure Stock of consumer samples across all brands is adequate.
Workplace, Health and Safety (WHS):
• Take reasonable care of the health and safety of themselves and others
• Cooperate with Estee Lauder Management in the provision of a healthy and safe workplace
• Report any incidents or accidents as per Company process
• Undertake duties in accordance with the current Estee Lauder WHS principles, policies, procedures and objectives
Key Performance Indicators
Specific team and individual KPI's are communicated by your manager.
Key measures of success but are not limited to:
• Positive stakeholder feedback - management, peers, visitors
• Ensure all communications is maintained to reflect Company's standards
• All deadlines are met
• All matters dealt with quickly and professionally
• All procedures and policies adhered to
Qualifications
• Working knowledge of a computerised system including:
• Microsoft Office 2007/2010 application (word, excel, outlook, power point, teams etc);
• Understanding and knowledge of CRM system
• SAP
• Beauty knowledge and understanding
Person Specifications
• Quality customer service skills
• Ability to successfully obtain a Police Check with no disclosable court outcomes which hinder the ability to meet the roles and responsibilities of the Consumer Care role (refer Police Check Policy)
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• The ability to manage multiple priorities and time management
• Proactive and positive approach to work and tasks
• Confidentiality, tact and discretion when dealing with people
• Ability to work under pressure
Job: Marketing
Primary Location: Asia Pacific-AU-NSW-Sydney
Job Type: Standard
Schedule: Contingent
Shift: On Call
Job Number: 243002
This position will have access to a range of confidential information and so will require the personal characteristics of discretion and integrity.
Key responsibilities but are not limited to:
Ensures customer and Market Growth
• Develop a comprehensive knowledge of all Brand Products including usage recommendations, promotional offers, events and pricing for both our e-commerce sites and instore for both Australia and New Zealand markets.
• Responsible for learning about all new products and discontinuations across all our ranges.
• Responsible for understanding our distribution points of sale for advising our consumers on where to buy.
• Handle consumer inquiries and complaints daily by phone and email and Live chat, WhatsApp as well as escalated social media cases, ensuring communication with consumers is accurate, prompt and professional and adhering to Company policy and procedures as all times.
• Handle all enquiries and support for all our e-commerce consumers including however not limited to Track and Trace, technical support and Order status or product enquiries.
• Attend team meetings and Brand or online meetings where required
• Maintain understanding of store Return rules, including Company stores, Corporate stores, Department, Freestanding and Salons
• Have a clear understanding of consumer engagement via business and media platforms
• Understand specific brand requirements for our consumers ie; MAC makeover details or specific consumer brand programmes
• Offer and process phone orders (Including credit card payments)
Manages Operational Effectiveness
• Assess each inquiry/Complaint and determine course of action; Refund/Replacement product of alternative product
• Obtain Ingredient listings requests and escalations to NY for further detail
• Handle with professionalism and empathy following procedure all Alleged product experiences and escalate to legal team in NY when require for further guidance.
• Re-orders for consumers through CS.net system and SAP where required. ie; consumer orders lost in transit.
• Manage and lead Consumer care support for business projects where required.
• Ensure that you have knowledge and access to all the latest Corporate statements for issues such as animal testing.
• Ensure that you have knowledge of Australian/NZ rulings on SPF products.
• Knowledge on when to follow mandatory reporting for Alleged product experience where specific SPF products has been used.
• Effective sourcing of Brand information daily where required for the team. ie; marketing calendars, pricing, brand information on discontinuations and new products.
Improves Business Processes
• Always maintain and update CRM system with accuracy and detail, ensuring integrity of customer information is accurate, and within accordance of quality expectation.
• Utilise the CRM database to record and track consumer history and identity consumer patterns, areas of concern to manage.
General
• Ability to process and Audit returned products for disposal.
• Ability to handle all customers through professional phone manner and understand when to escalate to avoid further consumer dissatisfaction.
• Other general tasks required by Manager from time to time.
• Responsible for gaining knowledge from self-learning brand product platforms.
• Working with team to ensure Stock of consumer samples across all brands is adequate.
Workplace, Health and Safety (WHS):
• Take reasonable care of the health and safety of themselves and others
• Cooperate with Estee Lauder Management in the provision of a healthy and safe workplace
• Report any incidents or accidents as per Company process
• Undertake duties in accordance with the current Estee Lauder WHS principles, policies, procedures and objectives
Key Performance Indicators
Specific team and individual KPI's are communicated by your manager.
Key measures of success but are not limited to:
• Positive stakeholder feedback - management, peers, visitors
• Ensure all communications is maintained to reflect Company's standards
• All deadlines are met
• All matters dealt with quickly and professionally
• All procedures and policies adhered to
Qualifications
• Working knowledge of a computerised system including:
• Microsoft Office 2007/2010 application (word, excel, outlook, power point, teams etc);
• Understanding and knowledge of CRM system
• SAP
• Beauty knowledge and understanding
Person Specifications
• Quality customer service skills
• Ability to successfully obtain a Police Check with no disclosable court outcomes which hinder the ability to meet the roles and responsibilities of the Consumer Care role (refer Police Check Policy)
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• The ability to manage multiple priorities and time management
• Proactive and positive approach to work and tasks
• Confidentiality, tact and discretion when dealing with people
• Ability to work under pressure
Job: Marketing
Primary Location: Asia Pacific-AU-NSW-Sydney
Job Type: Standard
Schedule: Contingent
Shift: On Call
Job Number: 243002