Account Manager - SaaS

apartmentOnside placeRichmond scheduleFull-time calendar_month3/2/25

About us

Onside is shaking up the rural sector with cutting-edge operations and compliance software. We’re not just another SaaS company - we’re leading the charge in biosecurity and giving rural communities the freedom to grow. Our software is trusted by agribusinesses across Australia and New Zealand, and we’re gearing up to take on the world.

At Onside, we play to win. We set ambitious goals, hold ourselves to high standards, and believe in working smart while keeping balance front and center. If you love fast-paced, high-impact environments where your work truly matters, this is the place for you!

Requirements

What you'll be doing

Own and nurture strong relationships with our farmers, growers and agribusiness customers keeping them engaged and thriving
Dive into data - monitor account health, track engagement, and uncover upsell opportunities
Be proactive! Spot ways to drive value, increase adoption, and hit revenue growth targets
Drive retention and expansion, ensuring customers see long-term value while meeting ambitious targets
Work alongside a championship team to ensure customers get the best experience possible

What makes you right for our team

Experience in customer success or account management within a fast-moving SaaS environment
A natural at building relationships and making a lasting impression
Commercially sharp, target-driven, and comfortable using data to inform decisions
Super organised with a knack for managing multiple projects
A problem-solver who thrives on finding creative solutions
A team player who’s all about delivering results - for the customer and for Onside

Benefits

Why join us?

A purpose-driven company on a massive growth trajectory
Balance + buzzing office in the heart of Richmond
A high-performance culture where feedback, recognition, and learning are part of the DNA
Base salary + commission tied to retention and expansion targets - your success drives your rewards
No red tape, your voice matters, and you have a real impact

Our culture reflects our purpose - giving people the freedom to grow. Join us and be part of something big, bold and full of opportunity.

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