Student Services Manager
ABOUT THE COMPANY
EF International Language Schools Pty Limited (trading as EF International Language Campus) is a leading international school that empowers students to explore language and culture through a diverse portfolio of programs. We offer language courses, educational travel, academic degrees, and cultural exchange programs, all focused on interactive, real-world learning that enables students to develop fluency, cultural awareness, and achieve their academic goals.
Are you looking to develop your customer service skills whilst gaining experience with an international company? EF International Language Schools in Sydney is looking for an energetic and organised individual to join our team as a Student Services Manager.
Role & Responsibilities
The Student Services Manager is a full-time role based at the front desk of our school. As the first and main point of contact for EF Sales Offices, students, and suppliers, you will oversee the administrative functions of the school and operations.This includes managing local sales & extensions, student visa administration, student support & satisfaction tracking, and coordinating the Internship Program and Job Club. Student Services is central to all departments and the core of EF’s operations, ensuring no two days are the same.
Duties include, but are not limited to:
- Act as a key point of contact for EF Sales Offices in over 50 countries, managing student bookings and processing changes
- Review and confirm all bookings in the CRM system while preparing student visa documents
- Support student welfare by addressing concerns and ensuring their well-being
- Collaborate with accommodation, activities, and academic departments to resolve student inquiries
- Respond promptly and professionally to both internal and external queries
- Assist students with their OSHC insurance claims
- Provide exceptional customer service to students and visitors
- Offer general support to the school team, with a focus on assisting the activities team and their events
- Participate in the school’s emergency phone roster monthly
- Handle direct sales inquiries, walk-in sales, and student extensions
- Oversee the coordination of the Job Club service
- Support the management of student discipline matters
- Assist with student arrivals and take the lead in organising intake days and graduation events
- Outstanding communication and interpersonal skills
- Highly developed customer service focus
- Excellent organizational skills & attention to detail
- Awareness and appreciation of cultural differences
- Ability to remain calm under pressure
- Positive attitude
- A strong sense of ownership and drive to succeed
EF is committed to safeguarding and promoting the welfare of children and young adults and expects all staff and volunteers to share this commitment. We will require all employees to hold a valid Working with Children Check.
You must also be willing to take a First Aid Course & Mental Health First Aid Course.
Why you will love working with us:
It’s not just a job – it’s a way of life. We are truly international and collaborative, we are dedicated and passionate – we really work hard, then play hard.- A friendly and international environment in a central location,
- Be part of a truly international environment with a young, energetic team of co-workers by your side,
- Regular Professional and Personal Development training,
- Opportunities: despite being a global company with more than 40,000 employees around the world, we strive to stay small. We value your ideas and opinions and encourage an innovative and entrepreneurial mindset. We make fast decisions to allow ideas to transform into action.
- Make an impact: come to work and help change the world every single day. We believe that education can break down barriers of language, culture, and geography, and we are proud of the role that we can play in that.
- Have fun! Connect with colleagues at regular company parties and events, or over coffees, lunches or why not a beer!