Product Owner

About Us

Wilbur is an award-winning SaaS application that streamlines insurance claims management. Established in 2018, Wilbur offers configurable modules designed for insurers, TPAs, brokers, and insurance builders to manage claims efficiently. Recognised as a 'Technology Standout' by Celent, Wilbur delivers innovative solutions that empower insurers globally.

About the Role

You will act as the voice of the customer and ensure continuous delivery of value.

You’ll ensure the product meets both client and market demands while adhering to Wilbur’s strategic goals.

For Sydney-based staff, we offer a hybrid work model with three days in the office and two days working from home. For those based outside of Sydney, this role is fully remote.

• Requirements Gathering: Collaborate with stakeholders, including customers, product managers, and technical teams, to understand business needs, translating them into clear, actionable functional specifications.
• Business Process Analysis: Map and analyse business processes to identify opportunities for improvement, optimisation, and automation, ensuring alignment with organisational objectives.
• Facilitation: Lead workshops and meetings with stakeholders to gather requirements, prioritise features, and align on project goals and deliverables.
• Documentation: Develop comprehensive documentation such as Business Requirements Documents (BRDs), Functional Specifications, User Stories, Use Cases, and Process Flow Diagrams to guide development efforts.
• Collaboration: Partner with product and development teams to ensure requirements are well understood and implemented effectively, providing ongoing clarification as needed.
• SDLC Support: Actively participate in sprint planning, backlog grooming, and design reviews to ensure alignment between development activities and business priorities.
• Gap Analysis: Assess current and desired states of processes or systems, identifying gaps and recommending actionable solutions.
• Testing & Validation: Oversee validation efforts, including participation in user acceptance testing (UAT), to ensure solutions meet business requirements and deliver value.
• Project Tracking: Monitor milestones, deliverables, and risks, providing regular updates to stakeholders to maintain alignment and transparency.
• Change Management: Prepare communication plans, training materials, and other resources to facilitate smooth adoption of new processes, systems, or tools.
• Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders to foster collaboration and ensure project success.
• Data Analysis & Reporting: Analyse data and generate insights to support decision-making, including creating reports, dashboards, and visualisations to communicate findings effectively.
• Prioritisation: Assist in prioritising features and enhancements by assessing business impact, customer feedback, and technical feasibility.
• Risk Management: Identify, assess, and mitigate risks related to business analysis activities, including potential impacts on project timelines, budgets, or stakeholder expectations.
• Post-Implementation Support: Provide ongoing support after solution deployment, ensuring effective integration into operations and addressing any issues or further enhancements.

• Education: Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field; or equivalent industry experience.
• Experience: Demonstrated experience as a Business Analyst within SaaS, technology, or software development environments.
• Requirements Gathering: Strong expertise in eliciting, documenting, and analysing business needs, with a proven ability to translate these into actionable specifications.
• Process Optimisation: Proficiency in process mapping and improvement, with a focus on enhancing business efficiency and effectiveness.
• Agile Expertise: Solid knowledge of Agile methodologies, including creating user stories, managing backlogs, and participating in Scrum ceremonies.
• SDLC Knowledge: Comprehensive understanding of the Software Development Lifecycle (SDLC) and the role of business analysis at each stage.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to engage, influence, and align stakeholders at all levels.
• Analytical Abilities: Strong analytical skills to interpret data and generate actionable insights that support strategic decisions.
• Tool Proficiency: Experience using tools like Jira, Confluence, BPMN software (e.g., Draw.io), and data analysis tools (e.g., SQL, Excel).
• Documentation Expertise: Familiarity with creating technical documents such as Business Requirements Documents (BRDs), Functional Specifications, and User Stories.
• Problem-Solving: A solution-oriented mindset with the ability to navigate complex challenges and deliver effective outcomes.
• Stakeholder Management: Proven ability to build and maintain productive relationships with business and technical stakeholders.
• Quality Focus: Strong attention to detail and a commitment to producing high-quality deliverables.
• Change Management Knowledge: Understanding of change management principles and experience supporting organizational change initiatives.
• Project Management: Proactive and results-driven, with the ability to juggle multiple projects and priorities in a fast-paced environment.
• Industry Awareness: Familiarity with relevant industry regulations, particularly in insurance or financial services sectors, is highly advantageous.

Join us at Wilbur and be part of a company that values innovation, professional growth, and a positive work culture. We look forward to welcoming you to our team!