Technical Business Analyst

About us:

We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do:

• The Solution Analyst role is important in bridging the gap between business and technical requirements for customer solutions.
• This customer facing position involves working with multiple suppliers and multi-functional teams, both domestically and globally. The role requires flexibility, as you may alternate between Technical Business Analyst and Project Management responsibilities depending on the situation.
• Key focus will primarily on Technical Business Analysis.
• The role will be a function within the overall Viasat International Government Segment. The primary customer is government
• This role will report into Snr. Solutions Programme Manager who is responsible for the customer solution roadmap.

About you:

The ideal candidate will demonstrate customer centricity, blending technical business analysis and project management skills. You are passionate about technology and eager to learn an exciting and transformative satellite and telecommunication industry.

Key attributes for success include:

• Stakeholder management
• Proficient written and verbal communication, with the ability to articulate opportunities, problems, or understandings succinctly
• Requirement gathering, including hosting workshops with customers and suppliers
• Proactive issue and risk management

The successful candidate will be skilled at navigating sophisticated project or operational settings while ensuring that technical solutions align with business needs and customer expectations.

This in return will increase opportunity for revenue at scale.

The day-to-day:

• Capturing and detailing business requirements
• Analysing current business processes and systems
• Developing management plans for new systems and solutions
• Identifying areas for improvement or automation
• Translating business needs into technical specifications
• Facilitating communication between technical teams and business collaborators
• Develop test plans for customer user acceptance testing
• Be responsible for customer user acceptance testing
• Lead all aspects of supplier system testing (Witness Testing)

Bridge between customer, business and ICT digital services:

• Aligning ICT digital service initiatives with business and customer goals
• Ensuring technical solutions meet customer needs
• Explaining technical concepts to non-technical customers

Project management tasks:

• Planning and scheduling project activities
• Handling supplier to outcomes
• Internal prioritization and management
• Risk and issue assessment and mitigation
• All levels of status reporting
• Leading project budgets

Technical knowledge:

• Understanding of ICT technologies and systems
• Ability to interpret user documentation
• Knowledge of software development lifecycle management

Areas of exposure:

• Involved in technical quality assurance and compliance. i.e. ISO 27001, IRAP Australia
• Working through Statement of Applicability and Security Risk Management Plans
• Working with extended platform and fulfilment teams in optimising the current business workflows
• Enforce to the WHS responsibilities and policies of Inmarsat (Viasat) as per the organisation's Safety Management System

What you'll need:

• Tertiary education, in areas of business and technology
• Exposure to Software Development Lifecyle
• Industry certification with International Institute of Business Analysis
• Industry certification with Scrum or Scaled Agile in the role Product Owner
• Project Management Methodology (Prince 2 or PMI) and IT Service Management (ITIL v4)
• Exposure to ISO27001, IRAP Assessments and reaccreditation
• Exposure to Commonwealth of Australia DISP Framework
• As this position directly supports Viasat customers in a global community who operate in numerous different time zones, it is important that working hours are flexible. The candidate in this role will be encouraged to work with their line manager to adjust working hours to deliver services as required by the role while maintaining a satisfactory life work balance.
• Must be committed to continuous personal development.
• Strong presentation and written communication skills are important.
• Ability to travel interstate.
• Must hold and maintain Australian citizenship and either already have or have ability to qualify for Australian Defense baseline/NV1 clearance is important.

What will help you on the job:

• Outcome driven, with a mature understanding that people, culture, and values are the key attributes to achieving success in business
• Comfortable with ambiguity and intentional on bringing structure to ambiguity.
• Customer and security first mentality followed by structured approach in introducing ideas and technology. A key consideration for handling organizational change.

EEO statement:

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