Desktop Support Engineer - Retail Industry - Robert Half
We are seeking an experienced Desktop Support Engineer to join an esteemed retail organisation on a contract located in Mascot. This position will span over seven weeks initially.
In this role, you will be providing five days a week on-site technical support to streamline the organisations daily operations. We require a tech-savvy individual who is proactive, enjoys hands-on work and excels at troubleshooting issues to provide the team with seamless IT solutions.
Preferred Skills and Experiences:
- 4+ years in IT support roles with a solid understanding of Office 365 and Windows 10/11.
- Capability to manage POS devices.
- Managing standard operating environment i.e., Windows 10/11, MS Office 365 Apps, Adobe Creative Cloud for the office, and Windows 10, MS Office, Administering Office 365.
- Experience using ServiceNow or similar incident management tools.
- Outstanding troubleshooting abilities for rectifying hardware and software issues.
- Experience in setting up, configuring, and relocating IT equipment.
- Expertise in organising teleconferences and video conference setups.
- Proficiency in Active Directory and Group Policy management.
- Knowledge of networking protocols like TCP/IP, DNS, DHCP and familiarity with VC Systems.
- Experience with cloud platforms like Azure, AWS and deployment tools like SCCM, Intune.
- Experience in retail store IT equipment configuration.
- Understanding of backup and recovery solutions.
If you're looking for a challenging role in a collaborative environment, we'd love to hear from you! Apply now!
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